| Category | Rating |
|---|
| Pay | 1 |
| Respect | 1 |
| Benefits | 1 |
| Job Security | 1 |
| Work/Life Balance | 1 |
| Career Potential/Growth | -5 |
| Location | -2 |
| Co-worker Competence | -4 |
| Work Environment | -3 |
If you are a younger person with a degree, do not venture to AAA. I have a degree and I regret my two years of employment with this company. They act like 2 years equal 2 months of employment. I feel like I have to be there for at least 10 years to get into a position which doesn't piss you off daily. This is by far my biggest issue with this company and why I am on the market for a new job. I have over 90% on MSI scores, which are surveyes given to insureds after a claim is paid. The surveyes are full of issues. Sometimes is 7-10 days after which is when it is suppose to be done. I have had surveyes done over a month after the claim is done. I am still over 90% so far this year with over 50 surveyes. I have been told I should be promoted by the end of the year but that probably leads to a position which gives you much tougher claims and a few small raise. To get into a position you would like to work, you have to wait for someone to die or retire. Many...most of the people in the good positions started right after high school. So, I suppose if you are willing to see the old people retire or die this is a good place for job growth but the people in there late 40's will have first shots at it.
There is a MASSIVE double standard with dress code. The males have to wear a tie during business dress weeks and the women basically dress the same during business casual weeks. The only real difference most males take between business dress and business casual is a polo shirt. The women will wear black tennis shoes. I brought this up to my unit manager and he basically said they do notice it but they dont want to say anything because it is possibly due to how they cant afford business clothes...lame excuse. I now dont even bother wearing my tie properly and leave my top button undone like I am a stressed out stock broker.
The pay is decent especially if you are willing to "pay your dues" basically. The managers CONSTANTLY take the good days off for example, the Friday before Memorial Day weekend. 3 of the 4 took this day off where as only 3 employees out of 30 of the non-managers can take the day off which you need to ask for 6 months prior...no joking.
If you have decent attendance, you'll be fine. The only time they find out if you are sucking at your job is if you go on vacation for a while and the lead reps will work your files then tell you how much you suck at your claim handling. If you don't, it'll take them about a year to notice you suck at your job. They will try to help you out for a few months but if you continue to suck, they will fire you. They are pretty fair at trying to help not because they care but because they dont like training new people.
The co workers at my office for the most part are somewhat useful but many people at other offices are completely useless. They will make you call people they should have called. They will take a few days to reply to time sensitive emails. When I bring this up to a manager, it rarely gets anything done. The offices continiously drop work onto each other as if we are different companies. Major disputes between offices do and often occur which piss off insureds for good reason.
The locations are in good locations BUT if you young like me, living close to many of the offices will cost alot in rent. I am looking to own a home especially in these times while the market is low so I am looking at an hour commute each way now.
The morale usually sucks. Mondays are very busy days. If you constantly call in sick on Mondays, this is when you will get fired. Workloads are usually doubled on Mondays. The managers make committees to improve morale but the committees are treated like an optional as the managers will still give you same amount of work even though you are in meetings for events.
The computer systems in claims are DOS based...DOS based!!!!!!! They always say, a windows one will be made soon but I highly doubt that since most of the managers still type with using only 1 or 2 fingers. The managers are usually cooler than your co workers so I cant say the managers don't realize the place sucks and realize why you are unhappy. Many of the older co workers and told me to get out while I can because this is a trap.
In short, if you are young...don't apply unless you are ok with little job growth. If you are experienced, the way AAA handles claims will make you laugh. Still using DOS and paper files instead of an online database.
AAA has a really good rep in Southern California...I have no clue why. The roadside assistance and claims are completely different agencies and have NO contact with each other which creates issues for insureds. Coworkers act like insureds should know this and treat them like idiots. Most insureds have awful policies and then bitch at you about it saying the sales agent never told them about rental or a deductible waiver. You tell them, sorry but I cant do anything about that so you need to pay out of your pocket now.
Out of a 10, i give AAA a 3. I sit at my desk everyday asking myself, i went through 4 years of college to do this!!!???