Working at ACS — Reviews by Employees

ACS is a horrible company to work for. They treat people like slaves and they only care about money. Some of the supervisors are so dumb it is pathetic. The people running the company do whatever they want to, to the agents and treat you any kind of way. Whenever I get to the job I get a headache or I just feel plain sick. Management treat us like children and they do not want us to ask any questions. We have the same vendor everyday which really sucks. We get tired of eating the same food every day. The General Manager and the Vendor are friends and plus the manager get free food from the Vendor so we will forever have this non-cooking Vendor for a while. I pray that all of us that are being treated unfairly at this place will one day be blessed with jobs that we enjoy and jobs that we actually would want to get there early for. I also pray that maybe one day some of those supervisors will need a job from me. I will actually give them a job, no heart feelings, but I will also make sure that they know the meaning of working somewhere professional and also knowing what it feels like to have an environment without stress.

Working for ACS has been nothing but complete hell, and my personal advise would be to stay as far away from this company as possible.

You will find yourself constantly surrounded by incompetent managers who have no idea how to manage themselves let alone manage customer expectations or their own staff for that matter. On a daily basis will find yourself wanting to repeatedly hit your head against the nearest brick wall as the management announce their latest dim-witted decision that has been nurtured and hand crafted while teeing off on the local golf course.

Finding anyone with any form or technical ability in any one of their technical support teams is a task in its self, from a company that apparently specialises in the computer systems they support is stretching the truth further than anyone could possibly imagine.

Unless you are a manager who enjoys sitting in dull meetings discussing next weeks meeting and how the company will one day rule the world, I would run... and never look back...!

As with all postings about this company that suppose to be a fourtune 500 company is more less than a job that will test your will to survive and prey on your respect and dignity about your self worth with this company . The managment preaches success yet you find yourself in a complete state of shock of the daily operations they have in how they run this company its a grinder of a job with very false promises of a bonus and advancement if you get that far as you see the total distruction total madness of people loosing there minds of the lowest form of customer service on this job also when the economy and everything is bad every where with jobs period . ( Company Sucks )

Evil Company. If Xerox has any intelligence whatsoever, they will eliminate the parasitical management of Travelocity and Vigin America call centers. Either way, Xerox is about to face a huge lawsuit.

I have worked at ACS for only a few months, and to be honest I began looking for new work after my first day of working here. There were nice people scattered throughout the company, but overall I was almost embarassed to be in such a Company. I only accepted since I had lost a great job and needed income, it was temporary in my mind from the get go.

Pay: It was average. Promise of a good bonus, but I believe that number will be skewed by the merger with Xerox. They have some calculation for a transitional bonus that I cannot even figure out...

Respect: Not that I was ever disrespected...but I felt as though there was an overall lack of respect for peoples time and personal commitments. Dont work on a Project implementation here if you have a family, or need to take a vacation day. People work non stop and yet nothing gets done. I refused to give in to that. I'm a hard worker, and work extra when need be - but it seemed like people expected it everyday and weekend. I'm sorry, unless it was urgent or critical my time after work and on weekends is with my children. If you keep your calendar up to date on Outlook, nobody pays attention to it - you were expected to Jump when they said jump...so nothing ever got accomplished. Working on a Project Plan that was 8000 rows and not finished halfway through the second phase of a three phase project is unfathomable. At my prior jobs, I would have had my ass handed to me for the size of the plan, inability to have it managed or looked at by the resources that were all over it.

Benefits: I didn't participate in the Health etc as my wife has good benefits, but they didnt match 401k here? They manage other companies contributions, matches etc...but can't come up with a 401k plan themselves that matches some percentage. I'm moving on to a company that matches $:$ up to 3% of my income, and then .50$ on the dollar from 4-6%. That makes me feel pretty good about making some contributions. I threw the paperwork away from ACS the minute in came in the mail...like I said, I knew this would be temporary.

Job Security: I don't know. I've heard many people were let go, and some rehired. In my group people are joining all the time. My best guess is some wont still be around when the implementation projects cease. I didn't feel a big sense of job security.

Work/Life Balance: I mentioned this before. AWFUL!!! I was truly embarrassed for the guy I worked with that was working 24/7. I feel bad for his kids, I really do. I know jobs aren't always 9-5 and that is fine, but there is a limit. This first and foremost disgusted me. I was on Project Status calls where they discussed forcing people to work weekends, one women said she had plans to visit her parents. They had no emotion, and were trying to make arrangements so that she could visit her parents and still work...come on. Just because we live in an age where we can work remote, it should not be abused.

Career Growth/Potential: I dont work with one person face to face. I've met my boss once, and talked to her maybe 3 times in 6 months. I can't figure out how I could possibly be recognized in this company.

Location: It was actually a good commute for me...

Co-worker Competence: Many people were smart in what they did, but just either overloaded or something that caused a complete lack of focus. Impossible to get people to respond to you...

Work Enviornment: NASTY!!! I walk 2 floors down to another level in the building to use the bathroom. The Cafe is nasty. The workstations are nasty. I had a stapler stolen from my desk. Then somebody went through my drawer and stole a brand new keyboard... Boxes, Papers, junk in piles everywhere. Really, it is an unpleasant working environment. Terrible lighting, PC monitors that are so old the screens are yellow and green. 99% of the people work over a phone and that is it. Meetings with other people who are all in the same building are done over the phone, I hate that...its not productive. You have no control, and you know people are doing other things. Bad setup, not clean.

I know there are so many negative reviews of ACS but honestly this is the best review I can provide. I was not happy, recognized that immediately and made an effort to find something better. The only good thing was that I was so not managed, and so not supervised that I literally would leave in the middle of the work day to go on Interviews. I spent hours of many work days looking for jobs, and taking phone interviews all from right in the office. I had no shame in doing so, and it worked out. Good luck if you choose to ACS, but please keep your options open for other opportunities.

I have been at ACS for almost four years. After I made permanent, I noticed that all the departments had clicks (the elite) No matter what they (my co-workers) did, they always received preferential treatment. Now our company has installed ABC (Activity Based Compensation)

The (Elite group) get special projects to do so they are guaranteed to make at least their salary or higher. They go out whenever they want on breaks. They make or change their lunch hours. They come in late 2- to 3 times a week and "FORGET" to clock in. (now really every week this is done and no one gets written up for this). How are they making their quotas, most of them are never by their desks, or if they are, they are texting friends, or on the phones.The Upper management has hand picked 5-6 people in our department that they are always in the loop on what is happening in our department or the rest of the company, while the rest of the department is in the dark.

In the weeks prior to and post the xerox merger being finalized, there were a large number of firings, even though the North Bend office is advertising to hire new people. In reality they were cycling in a new batch of people and removing longer term employees. I was one of the people recently fired, which when I asked why, I was told due to my I.R. stat, but when I filed for unemployment, ACS reported my firing as being for attendance issues, causing a denial of the claim. Personally I am glad to be done with the company, the constant stat juggling and the creation of impossible goals (i.e. current IR goal 89.6%, meaning that if you get more than 1 negative survey out of the 18 survey max, you will not meet goal), making it impossible to keep your pay steady. This is a company for the desperate, as I think the company makes more money charging the contract companies for training than for keeping trained employee's and performing the job well.

horrible company!!! horrible management

I have been in ACS for a few months, not enough to get to know very well the company nor the organization, however I have noticed that the high managment (finance controllers) are not well prepared to take the reins of the clients, their lack of knowledge about the techincal subjects regarding the accounting principles is a true shame to those who know them and still remain on the bottom of the organization doing the "hard work".

As well, the salary has been frozen for more than 2 years, they lie about it, they give bad excuses, they keep just avoiding talk about the issue of the bad wage they give, benefits are the worse all over the companies I worked, and HR people will just try to cheat on you and try to save some $$$ on you, oh and dont worry about gorwing opportunites...because the best chance you have to do a career is to get out of ACS:

About the balance for personal and work life, well, it doesn't exists, only bosses are allowed to do home office, take vacations all the time and move the close period to their best options, and in here things are totally different, don't even think about vacations because you might get into a fight, the Managers really doesn't respect us and don't treat us as equals even when we are very well prepared and able to do the job in short periods of times.

The only good thing about this place is the peers whom are very well experienced and agree totally about the lack of expertise of the top managers.

My final words are just to invite you to think about not joining ACS; there are better options, and if you are in try to get out ASAP, just as I am trying.

Activity Based Compensation (ABC) is an excuse to drop pay. ACS workers in Staten Island who work for the EZ Pass Call Center voted to join a Union (CWA). They are fighting back. Check out what they have been doing, go to www.notsofastezpass.org