Working at ACS — Reviews by Employees

Wow. Where to begin with this horrible place??

Work/Life balance ~ Don't expect to have a life. Management decides that when they need overtime its mandatory. Too many people and they cut hours. Not to mention that new classes don't even have a set schedule anymore. You get an email once a week telling you when your working. and for holidays everyone is suppose to sign up for one of the big three. If you don't they may just assign you willy nilly.

Work Environment ~ The breakroom was by far one of the worst I've seen. No utensils except forks, no paper towels and often times no paper plates. Oh scratch the no paper towel - an employee would usually hijack some from the bathroom. The soda machines were also broken for over a week. Management just said "drink water." Gotta love em!

One of the biggest idiot moves in my book though was the termination of the Escalation people. These employees saved the company thousands of dollars a month by checking records when customers tried that "but the agent said" bull. Not to mention that they saved a lot of the employees write ups for that stuff. Management got rid of them. Said it was an attendance issue. One person had court appearances and brought in documents: nope still fired. Other girl had doctors notes telling her to be on bed rest. Even had a supervisor write something out saying that the absences should be removed from her record. Nope still fired.

Bottom line: Take it if you have to but try to get out quick.

They don't care if their employees improve themselves as long as there are a couple of people that perform. They keep posting their highest revenues ever and yet cut our pay and benefits. Then they say they are going to reinstate our salaries to what they were prior to the pay cut and two days prior to pay day they tell us they decided not to - no reason, no explanation. Does that sound like a company that 'values' their employees?

First of all I would like to say that this company is the most un professional company I have ever worked for. I was hired to work and they stated I would be trained, what this company calls training is a laugh. Given a book then state that half the book is incorrect, I worked for the only a short 2 months and 2 weeks, but in this training I seen three trainers who replace the other for some unknown reason. They let me make it to the last day of training and then let me go, but a odd thing was all the people without degrees made it but the ones let go were all college graduates. I too warn anyone who applies to this company. ACS is more concern with quanity than quality.

ACS can suck my hairy balls...dont ever think of working there

I never realized that so many other people hated this company as much as me! I wish that work did not drain me so much that I'm too tired to look for another job in my free time. And the new pay scale? BS!!!

DON'T WORK HERE, IT'S CURSED FROM THE START !
THE JANITOR COMMITTED SUICIDE,
I am not kidding, it was in December, 2009, shortly before Christmas.
Co-workers came down with regular vague but potent illnesses.
Like heart attack symptoms or pancreas failure, with no prior history.
A very nice and educated co-worker went over the edge in off-hours and
pulled a gun on his girlfriend, luckily did not go any further.
This is a very sad place where its like a CULT - literally.
Zombie managers who would just as soon knife you as say hello.
Employees don't smile here.
No one does.
Only when they arrive on the first day - or when they are quitting and bolting for it
on the last.
A very BIZARRE and MALEVOLENT place.

First off let me start by saying that if the people that complain about ACS put as much effort into their job as they did complaining about it they would actually be some where within the company. ACS is like any other large corporation. It has it's ups and it's downs. Bottom line it is an BPO ( Business Process Outsourcing for those of you that are not competent enough to understand the acronym) I hope i don't have to explain acronym either. ACS builds it's policies and compliance based upon the client. ACS also takes the time to give people that have never been in a corporate environment the opportunity to become something better than the burger flipping champion of their last "career". It is not ACS's fault that they took a chance on you and you let your self down and you could not cut it. Any call center in the country is the same, any under writing, or data entry company is also the same. You can only get as far as you allow your self to go. It seems that a bunch of the people here that need a waa-burger and some french-cries, just can not hack it in big business. The only people that complain are people that throw a pity party for themselves so that they can get some attention. News flash, if you are lazy and have no work ethic and you think that you are worth more than the pay less shoes that you are wearing; you do not belong in a business that only requires you to do your job. Half of you say they the training is a joke, and that you already know this stuff. You are the same people that are texting on your phone, checking out the cute girl or guy in your class trying to play e-harmony instead of actually paying attention to what is being taught. Trust me, you are not that fly or that hot. The reason you are their is because you need a job and you are probably borrowing your dads old dress shirt or your moms old pumps that don't even match your outfit. You want respect?! You have to earn it! Where the hell did you ever once get the idea that respect and trust was handed out for free, you have to work for it. You have to work hard for it. There are lots of people in this country or world that would gladly take your so called measly $10 dollar an hour job in exchange for the shit they have to shovel out of ditches for $2 bucks an hour and do a better job than you. This is why big American business goes over seas, they don't bitch and moan and say " I don't get respect, boo- hoo, some one call me a waambulance." If your founding fathers were hear today to see how you so called Americans work today they would smack you upside the head and call you a bitch. I am glad I have the job I have, and to make things worse for a lot of you. I am a Mexican, that's right BROWN and I am in upper management. So the next time you pass by my cousins cutting your grass or making you a taco at your favorite taco-shop; take a good look at them and think to yourself, that Mexican could do your job better. Why?! Because we don't bitch, we do the job, we get paid VERY VERY well, and we are proud to have a work ethic. Keep pushing your brooms, stop bashing something you couldn't hack. Look at your self first and realize that you are probably the issue first not the company. Especially you people in Portland, damn hippies bitch about everything, I thought you guys were fun and loving stoners, just a bunch little babies stuck on mommy's tit.

ACS is the biggest joke of a company I have ever seen. I worked there for three months and it was the worst job I've ever worked. They expect you to be proficient with calls and have low call times after their shitty, five week training (which is an utter waste of time), there is absolutely NO respect for anyone, no matter if you're an agent or an operations manager, and the management itself is filled with incompetent and angry morons who hate themselves and the people around them. The SLC site handles calls from a cell phone carrier, and because the training is no good, you're left scratching your head as you try to fix even the smallest of customer problems. This made them really angry most times, which really doesn't help you any because you've already got the management staff breathing down your back.

On top of all of this, the bathrooms are filthy, the building isn't in good shape, and there aren't enough tables to sit at in the break room. The pay was pretty lackluster, and the management would sometimes throw threats of being fired around to the agents. Co-workers would even antagonize, pick on, and gossip about each other like it was middle school!

I'm not the only person dis-satisfied with this site. My boyfriend took a job with them for the summer, just so that he could get some money, do the five week training and get out. When he got to the phones, he ended up getting sick and had to call in. When he called in, the woman that picked up with him started arguing and antagonizing him like he had just committed a crime! It's pretty obvious here that they don't even care about their employees, nor do they have any trust in them.

The bottom line here is this: If you can find better, DO NOT WORK AT ACS. If you can't find anything better at the moment, KEEP LOOKING. Working in fast food restaurants is better than working for this horrific company.

ACS's motto is 'Always Changing Something'. So why don't they change the way they run the company?

Indiana Welfare Privatization Horrific
Affiliated Computer Services, for $profit$ company, has created many of the
core issues. They lack ethical standards of responsibility and accountability
which derives from the top corporate management and oozes down to middle and
lower management. Their management staffs are deficient and uncommitted in
identifying the fundamental problems. Politics is dominant in upper and middle
management, and middle mangers make arbitrary decisions and usually do not
suffer the consequences. Nor are they held responsible for the mess. In other
words, the exploitation and castigation of those working any position other some

form of management will continue. The operative assumption should be that
someone, somewhere, has a better idea; and the operative compulsion is to find
out who has that better idea, learn it, and put it into action to find
initiatives to improve client services, total claim results, operational
efficiency, and staff retention. An effective organizational structure that
would facilitate working relationships between the various entities and have a
set order and control that would enable monitoring of all processes. Using a
"Divisional Structure" indisputably isn't working. A "Matrix" type program would

be evidently a more considerable approach.
Our Brothers and our Sisters so desperately are in need of services. They are
being denied their right of benefits in a fallible process. Their subsistence
is being raped by corporate greed; our people waiting 4 months for food and our
people waiting 6 months for health coverage. This company has fabricated their
reports while those in my church congregation suffer and our neighbors and our
children suffer. It's as bad as the man began approaching a widow in the
congregation for money. Indubitably GROSS NEGLIGENCE.
DON'T WORK FOR THIS COMPANY!

This company is a JOKE! I got hired for Holds Officer. After 2 weeks of "training" you have to pass 100 files to graduate. They have no training data base to practice on, they have a joke testings called CBT's where you don't have to know where to find the answer in the system because the answer is staring at you in the face, then they give you the 100 files to test on. When you ask a question with one of the "helpers" in the room and they give you a wrong answer and you fail that file that's pretty much it. That's your score. Get a clue ACS! After 2 weeks of cramming information down your throat and saying we'll show you that later, don't expect people to be experts and require them to pass 100 files. And you can only do 3 files at a time. So you sit around for 2-3 hours waiting for those to get graded to get another 3. Talk about wasting money for payroll. And get "helpers" in the room that actually gives the right answers!