Working at Alpine Access — Reviews by Employees

LMAO off at some of you people!!!!!! I can not believe that you spend all this time posting derogatory remarks to others who have a different opinion than yours! Calling names and belittling others just shows why you couldn't make it in a customer service job! I think AA is better off without you as employees and I certainly wouldn't want you as my peer! As others have pointed out AA is not the greatest company to work for but by far not the worst! I am not a 'shill' or 'corp' or whatever you tend to call everyone who has a positive opinion...just an employee of 5 years who enjoys my co-workers and being able to work from home and not deal with the daily grind of commuting. There is no 'sweat shop' mentality and no one 'forces' anyone to do anything! Some of you just don't even need a reason to bitch just sorry ass people to begin with! Now I've said my peace...do with it what you will!!! Have a good day!!!

LMAO off at some of you people!!!!!! I can not believe that you spend all this time posting derogatory remarks to others who have a different opinion than yours! Calling names and belittling others just shows why you couldn't make it in a customer service job! I think AA is better off without you as employees and I certainly wouldn't want you as my peer! As others have pointed out AA is not the greatest company to work for but by far not the worst! I am not a 'shill' or 'corp' or whatever you tend to call everyone who has a positive opinion...just an employee of 5 years who enjoys my co-workers and being able to work from home and not deal with the daily grind of commuting. There is no 'sweat shop' mentality and no one 'forces' anyone to do anything! Some of you just don't even need a reason to bitch just sorry ass people to begin with! Now I've said my peace...do with it what you will!!! Have a good day!!!

I have NOTHING good to say about alpine access so I won't say anything at all!

Horrible sweatshop conditions, if you have any options other Than here I would take them first - if not - yes the economy is very bad right now and Alpine knows it and uses it to their advantage proceed with caution and check your dignity at the door.

Stay away from AOhell if you can

Check out a new forum that is up as well (I am an admin there and can make a separate forum for AA if enough people are interested)

http://whywork.phpbb3now.com/

I was really not sure about this company but have one friend whose experience was pretty good so I took her up on her referral and applied. We are now no longer friends! Once hired on, training seemed fine. Then my computer started freaking out. And when needing tech support, they would say it's my computer. Even though my computer is less than a year old, and never had issues b/4 installing the required programs. Besides that, the pay sucks. Yes I get to work from home, but I still have to have childcare services b/c I'm on back to back calls and can't do anything. I get two paid ten minute breaks a day, and a 30 minute lunch unpaid. Any time you take for personal time is unpaid. And tech issues...are your fault so they say...so it's also unpaid. As a previous poster stated, the Coaches and Team leads are not ethical, and will divulve any and all information to other reps about you and others on your team. You get no respect. They will IM you in a heartbeat if you are taking personal time, no matter how much you are allowed to have. They hound you like you are making big bucks, when you're making spare change. You have to report any and all missed time as if you are in a boot camp. You are stuck at your desk all day taking calls and not getting the assistance you need while doing so. Basically, I hate this job and am about to quit due to the fact that it's entirely worse than working outside my home. I took this job in the hopes of being able to stay home with my kids, but I still have to get others to watch after them...defeats the purpose! Not to mention that I'm also breastfeeding, and they hound me for taking time to pump/nurse my little one. Yeah, can we say lawsuit?
My advice to those looking to Alpine Access for employment, steer clear and stay far away from it. Training is lovely, but once you start taking calls, all hell breaks loose and you are in it by yourself...and yeah...you are basically chained to your work chair and have no freedom. To the one who posted about having a flexible schedule - stop lying! Alpine Access does not even offer flex schedules, they have set schedules they provide to you, you just pick a shift. You don't even pick when your measily breaks and lunch are. And if you are 15 mins late on taking either of those, you have to report it.
Alpine is a glorified sweat shop. Save your time and $45 for the stupid background check and just commute. Its worth it.

FYI all you Alpine employees that get no respect or support from your teamlead. After months of being ignored from my teamlead I came up with a plan to find out why. I decided to become friends with my teamlead and that led to her confiding in me as to what she really does. She started bragging to me how she gets paid a salary and when she comes to work she logs into her chat room and then goes shopping for the day and gets paid for it. I was wondering why it was taking 3-4 hours to get a response from her when I sent an instant message. Heads up AA employees, some of the teamleads are no good dirty rats!!!

I work for Alpine, while it's not the best company I have ever worked for it's a job. It allows me to work from home. I do as is expected of me, I come to work and am logged in on time, hit metrics, take calls all day from customers, complainers yes sometimes but not all. I work in customer service tech support what do you expect the calls to be? All happy their connection does not work?

Alpine could pay ALOT better, have ALOT better benefits but it does allow me to work from home and be here when my kids go to and from school. People complaining about it being a sweat shop and being forced to work there?!? No one forces you to do anything, you either do it or you don't.

Work place drama? Only for those that are looking for it. There is a couple on my current program who focus only on causing drama and bad talking others. This is a job not middle school. Get over it and get over yourselves. If you're not happy working at Alpine then move on, again no one FORCES you to be there. I've never seen so many complainers or miserable people in my life til I came to this site...wow is all I can say. If I was that miserable, I would not work here.

One thing I have learned working for Alpine, if the management is riding you, you are not doing your job correctly. If they are sending emails, posts in the room then something is not being done right, metrics are not being met and the client is not happy. Client not happy turns into client leaving Alpine and you not having a job any longer?!?

Again, this is not the best company I've ever worked for but it is a job, in this economy you can't find one paying $10/hr for you to work outside the home let alone to work from home. Be grateful you have a job and if you're miserable then find another one. It's that simple.

Wow, what can I say about the Aohell account the previous reviewer haven't already said? This program has the worst managers of any work at home company I have been at. I had bad experiences from cloud10 and others but these people are really unprofessional. They talk about people to other reps. No ethics or professionalism at all. In the short few months I have been working, it has been one horror story after the next. They constantly make you post the call status after every 8 minutes. Since the Aohell software and email systems are really bad, it takes about 8 minutes just to find out what may be wrong before we can even begin troubleshooting. Can you imagine having to watch the clock and every 8 minutes post your status or someone will IM you to report your status? They force you to upsell expensive pay by the month software to poor people in the hopes it will fix their Aohell problems. The truth is that you can by a 3 computer user copy for a tiny fraction of the monthly fee to use it. The current Account Manager is supposed to be very experienced but constantly makes rookie mistakes. How would you like to constantly see 1 to 3 correction emails after the first was sent out? She says she is smart but anyone with half a brain can see she would be lucky to get a job at Mcdonalds. Everything she writes is so confusing. Maybe it is my limited high school education but a 5th grader could write more understandable emails. If it wasn't to support my family since my husband was laid off, I would say hasta la vista.

Horrible work place. Stay away from the A** account. We are now on our third manager since I have been here. What people say about this place is true. They offer us little to no support. We get yelled at daily over scores. We have this one coach who is a witch. R*b** and this new manager we have, what a joke. I am looking for another job so I can leave this place. My time is almost up on the program and I am hoping one of the better programs is hiring so I can get off this mess of a program.
To all the new people in training, quit now while you can. Leave and find something else. If you can deal with the horrible treatment then you can have it.
Even though we get paid more than what I have seen on here do not be suckered in by that.
Stay far away from the A** program. I am doing everything I can to leave!!!!!!!!!!!!!!!!!!!!!

I get paid 9.25 to take escalation calls. I get yelled at all day long by customer then yelled out through emails about AHT. I am forced to work in sweat shop conditions. I never see my children. I don't even get two days off in a row. The insurance or should I say discount program doesn't pay its claims on time. Back to Back call of crap ....