Working at American Recovery Service, Inc — Reviews by Employees

I'd been unemployed for six months in a very narrow job market when I'd been offered to start at ARSI's Las Vegas call center. If I knew then what I know now, I would've kept looking, faltering economy and all. Working at ARSI is like Lord of the Flies meets Office Space.
Expect none of your co-workers to behave ethically to you or your customers and your supervisors to be routinely dismissive and frequently condescending. Personal attacks and nepotism are discouraged on paper while they are encouraged in practice. ARSI is the perfect example of why teamwork is effective-- because so many of their 'me first' practices aren't. Without exaggeration, and without naming names: Physical violence has been threatened against myself and others on the floor, loudly, publicly, on-camera, without repercussions for the aggressors.
On the bright side, there is plenty of room for a personal life— because you'll only be getting about half of the hours you signed on for.
This was not my first collections job, but it will definitely be my last.

I am a current worker at ARSI for over 7 years. I love my job and my bosses. They treat me with respect and I feel very grateful for the professionalism I have been shown. I am a senior, female and conservative. I fit in quite nicely here.

I would recommend this place to anyone looking for a good, professional place of employment.

ARSI has been a leader in commercial collections. Its owners and management are some of the most experienced in the business today. In what is a difficult industry ARSI has managed to retain its top personnel for 20 plus years. I have worked for this company for over 6 years. What a great place to work.

The pay at this place is horrendous, it's essentially a sweat shop where unsuspecting people are sucked in and abused to the brink of insanity. The owner is a sick, bipolar megalomaniac with delusions of grandeur who disrepects and abuses everyone and their mother. This person has been sued multiple times for all sorts of reasons, from employment law violations to sexual harrasment and has always settled out of court (Hmm... I wonder why?). Job security is horrible, they dispose of you at the drop of a hat, for any given whim. Turn over is insane! Since I've been there, the company has turned over 100% There is zero growth potential, a lot of talk but no action. Co-worker competence is a laughing matter, the average education level of people at this place is probably high school or less, if that. Nothing but egos, they have a boat load of that. This has to be the worst work environment I have ever known, people will back stab you so fast, you won't even know what hit you. Everyone is bitter and the first thing you hear on Monday mornings is "I'm so ready for the weekend". My advice: DON'T DO IT, you WILL regret it.