Working at Bank of America — Reviews by Employees

Please do yourself a favor and DO NOT work for this mortgage Loanline division of Bank of America. Worse leadership ever for being such a big bank. Just read how many post from people at this location. It's all true and absurd how bad it really is. I seriously would rather chew on rocks then sit there and answer the got damn stupid que. This place is a call center and micro managed like crazy. The managers there are just a bunch of puppets and literally have nothing all day but monitor your every move on the computer and listen in to every call you do on the phone. They just need to shut this place down.

I first would like to thank Bank of America for separating my employment with them, best thing that has ever happened to me! I have been able to focus on things in my life that are truly important and gain self reflection on what I really am intended to do.

I worked for this company for over 5 years and for the first part of my employment I can honestly say it was a great company to work for, however over the past 18 months this company has just spiraled out of control in to a complete mess. Management there is incompetent and are a bunch of robots with only a "yes man" mentality. They will tell you to your face that performance standards, processes and pay are horrible and completely unfair, but since those are items we have no control over we need to your job...and let me tell you if you do your job exactly the way the tell you, you will be fired.

Every single person at this location wants to be fired. Pretty sad, when in this economy, people are actively looking for ways to be let go because the work environment is so terrible. The environment is hostile and managers think they can bully everyone on a daily basis by saying they will cancel pre-planned and approved vacation if you don't answer enough average calls or fund enough loans or do exactly what they say, by denying personal (unpaid and medical) leaves of absences, by micro-managing every single move anyone makes...even using the restroom you will be questioned why you did not use your break effectively to go to the restroom, and that is if you even get a break because they expect you to work through your breaks, but they make you log out of your phone so it can't be documented...the same with lunches. they require you to work mandatory overtime on holiday weeks but then they don't pay you actual overtime.

Every tax payer should be beating down the doors of this company; the joke is on all of us tax payers because guess what, this company took your money and bailed themselves out ( i.e. corporate management) and has done nothing for the American people...they laugh about it...they don't care for one second about the situation they caused with the economy. All of the executives are still getting their big bonuses, they get paid ridiculous amounts of money every year. Every single tax payer has been robbed by this corporate donkeys that sit in their corner offices and laugh every time a home foreclosure notice goes out.

In addition to all the above, somehow the Countrywide executives managed a hostile take over of the home loans department and some flunky drank the cool aid and signed off to let the FAILED team of Countrywide run Bank of America...all because they had a "better business plan"...ummmmm HELLO, they were in bankruptcy prior to Bank of America buying them out (with tax payer money)...but managers say "well, they just made some bad business choices, but their business plan is better" all I can say is WOW what a bunch of really stupid people that run this company.

This company is supposed to be "world class" but, their systems do not EVER work, their phone system is completely BROKEN, they treat their associates like 3rd world sweat shop employees and worst of all they treat their customers like they OWE them ( the bank) and that the customer should feel privileged to do business with them. Word of advice - Use a Credit Union and stay far away from this corrupt evil company.

I worked for this company for over 6 months. It wasn't until I found myself crying in the breakroom waiting for an official coming from 5 cities away to clear up the mess, did I realize the position this company put me in. I thought I was going to prison!!!!!! I could not believe how well they disguised the mess to fall into my lap. Wow. I was learning my job as a teller and the drawer was off balance more than 2 times a week for over 4 months and the Bank Branch Manager needed to find the difference every time I was off. Most of the time he had to write it up in the book because he couldn't find why! They tried to take steps necessary to be rid of me but the other times I was balancing. I was a cashier for over 3 years before I took this position and never was over or under. So the discrepancies were beyond me. I did not know how to fix it. So the relationship between the Merchant Teller and newly hired Assistant Manager became clear to me. "Throw the new girl under the bus since we don't know the correct procedures on how to balance out the vault!" Thank God for Carla who came all the way from Concord to help me out! She informed them that they were not using the correct procedures with the main vault. Needless to say, I still was let go for inability to follow company procedures. Can you believe this? If you are having issues, CALL HR!!!!!! Tell them everything, everyday. It may save your job.

First of all, having worked for two other banks, I can say that in terms of policies and procedures, this is by far the most inconsistent and contradictory bank I have ever seen. If you ask three people the same question you get three different answers. Another problem is that most of our back office work has now been shipped off to India and when we have to research a customer issue, we can't understand what the people are saying. (so much for G.U.E.S.T treatment).

I have been employed with BOA in the customer assistance dept since 4/08. I have to say this first of all. I thank GOD for the job. I have bills and I was unemployed for about 4 months when I moved here to georgia in 11/07. I had no car and when I got my tax refund, I bought a car and them got a call from BOA as they seen my resume of careerbuilder. I never applied with the bank. So again, in this economy, I thank GOD for a job.

But with that said...that does not mean that the job is a good one and just because you are employed in this economy, it does not mean that it is good employment. As I said, I work in customer assistance, which is just a glorified bill collector. Since 2008, they fired an excellent site lead due to the fact that his vision was not the vision of the regional director. He was a very motivating person and took time to get to know all of us. Even when the odds of hitting goal were stacked against us...he motivated us and believed and we made the impossible…Possible. He was replaced with the regional director crony and friend from Citibank. His first impression of us...That the parking lot was a Lexus dealership (mind u I had a 1997 Ford Escort...okay) he was send to clean and cut. We are paid a crappy salary..But with OT and great incentives ( as they used to be) we were able to do great things. When I started you had people in our charge off department that cleared 100k a year, which is on the same level as the site lead and possibly a little less than the regional director.

Since that time they have made such cuts and as a former manger, I understand that tactic and also the possible so called need to do so, We all know that companies to save the stock price will cut things like OT and incentive before they cut what they really need to. But it is way excessive. They have changed the way we collect and when I say change, I mean...every day, every month there is something new...Never consistent...never cohesive, just change...not all change is good and when you find out that different site are not doing the same it is infuriating, I have recently come to find out that we are the "TEST" site for BOA. Our regional director is proving his worth on our backs.

Right now I am on a stress leave. I started getting panic attacks and in July, I was taken out of the office on a stretcher. That actually happens at least 3 times a week at the office. The stress level is on 100. People need their jobs and have to come to work daily, but we are so stressed out trying to keep up with MPV, ORT, FDCPA, and now we have to verify personal info with customers...yes WE INITIATE THE CALL...ASK FOR THE CUSTOMER...THEN ASK THEM TO VERIFY WHO THEY ARE...we get so cussed out over this and if you don’t do this..You can lose your job.

We are at a point that it s not a contusive environment. I feel so good being home and relaxed. I am looking for a new job now and I will be getting outta there by the EOY. Hell some of our immediate managers are looking for work too. They take so many days off without notice. The unit managers are horrible and tyrants who has never even taken a management course because their styles are DICTATORSHIP…not building and fostering respectful relationships with their employees and that is something that starts from CEO Brian Moynihan down to us.

I want our customers to know that the same way that BOA is roasting you over the coals...they are doing the same to us.

Nothing is going to change so we all gotta make the moves we need to!

I've worked for Bank Of America for 5 years (started as MBNA). The benfits are amazing. 12 weeks of maternitiy or paternity leave, great healthcare benifits, flexible schedules, work from home capabilities, friendly people, beautiful facility, a cafe on site, advancement opportunities, vacation and sick time, a daycare facility, and they pay for you to go to school!! They base your reviews and responsibilities on how you perform the task at hand... experience or not. If you work hard, show interest in educating yourself, and treat others with respect you will go far with this company. For all of you complaining, try being without a job at all, or better yet working your tail off in a dead end job little to no benefits.

THANK YOU FOR FIRING ME! I'VE NEVER BEEN HAPPIER!

People, this is a warning. This is the first place I'v ever worked where I actually couldn't stand working. This(hating my job) is all new for me. I have always naturally held a very positive attitude no matter what work environment i was in. I was a mortgage loan officer that was caught in a whirlwind of mistakes and mishaps by processing. Once you go on written warning at BOA(oh and any email from a manager can count as a verbal warning in the future so beware!), there is ABSOLUTLEY NOTHING you are actively able to do about this because the reports are so skewed that you cannot bring your overall performance rating back up. If you don't believe me, just ask your manager or (interviewing manager) to explain the metrics of performance to you: He/She CAN"T do it! Watch them stumble and stutter as they look at the reports. Before I left it was put out there that 130 percent of my loans had to fund within the next 30 days! Dosen't take a math major to figure that this is impossible espcially when some loans are in the pipeline for 120 days!

Numbers don't lie but SKEWED reports do!

Sales isn't the issue at this company. The issues were the processing department not getting their jobs done. Now let me say, these processors are great people and nor is it their fault that loans aren't closing in a reasonable time. The entire layout there is destined for failure. It was supposed to be fixed over a year ago...yes promises of resolution of processing was a hot topic over a year ago; what has been done about this? Nothing! The "BETTER DAYS" are always just around the corner according to management but we never seem to be able to get there. It was stated that things will be fixed by this past MARCH....instead, there is nothing but more stress and heartache for the loan officers there. EVERYONE THERE WANTS OUT! Bottom line. Do not work there!!!

I'll put it like this...I would much rather collect unemployment(to cover basic living expenses) and find something that I really want to do instead of WASTING 40 whole hours per week doing something I cannot stand.

Warning / Beware / Stay Away
DO NOT WORK FOR THIS BANK AS A PROFESSIONAL!!!

I was an Assistant Manager at the crap called BofA for 2 years and was recently fired. Almost every supervisor position AM, TOS and SSS are the managers bitch. You are the one scrutinized if BCCR comes in and finds a finding. I have a degree in finance and have been in banking over 10 years I have made $30k a year to $150k a year, I have been in retail, business banking, commericial real estate, operations, by far this was the worst career move I have ever made. From day one my manager told me "there is no overtime", I said to myself, "she wants me to put 40 hours eventhough I worked 50?" I did that for a year. That is a huge violation of Labor Act laws and thats why the bank is being sued in every state for unpaid overtime wages. Being resposible for tellers is the most stressful job in the world its like babysitting young adults who are going to school and dont give a crap about their job. I had managers who did not know their head from their ass and would expect you to do the work. I would tell them you do it just to see their reaction. One of my managers was a fucking cashier at best buy and is now a branch manager who had no idea how to manage or anything about sales. Another manager I had was a two timing whore behind her husbands back and act as if she was mother teresa. The products sucks ass no free checking, loans dont get funded, no solid attractive marketing scheme. OMG the pay was the worst two years without a raise, the most I received in comp pay was $800.00 your manager had the discretion of taking 50% of your shitty comp away. The market team that bitch Debbie Flynn is a piece of crap. She is the biggest backstabbing manager I have ever encountered my whole career. She has no clue how to run a branch or business. She would come in for visits and try to but in a conversation you are having with a customer. Sometimes it would be about overdrafts and they would tell her off. They tell you no overdraft refunds then she will be like ok email me the info and I'll look at it after the customer has bitched her out then she would tell you to refund all the fees. Now the pay is every six months to only get a few hundred shitty dollars. If you have a degree and have been at this sweat shop for two years like there are some great job opportunities. Get out while you can and I sure as hell would not recommend any one to bank or work there. The former CEO Lewis is grabbing his crotch and holding the middle finger he made out with $125 million bucks. The CEO now is a puppet for Lewis who is driving the bank into an even deeper abyss. The bank only cares about Merrill lynch succeeding the rest is poo poo for them.

I would like to thank BofA for the recent changes that has helped me remember what is truly important in my life, realizing that I have been blinded by the corporate bullsh&* for sometime that these lies started to become my life…to let anyone know that what is going behind the scenes at these call centers for BofA is a outright crime and travesty and one of the biggest scams. A few years back I was a mortgage loan officer who worked with our high end customers in our premier line of business. This line of business is set out for Client Managers to send in their customers into the loan center for us to handle their applications. At one point in time, we were averaging some 15 to 25 loans a day and close to 150 on up a month. Wow.. To think of all the business we were putting in… it was a great day to have such wonderful business partners and relationships we built from putting in countless hours of overtime..ya right.. to skip a dinner with our husband/wife or partner at home because we had to “get the business”, to miss a kids game or skip out on our own free time if nothing else.. What a waste… to think that life was so important as just making money and taking call after call. Just sapping your soul right out of you. Forgetting that with such terrible disasters happening all around us that this little cubicle I sit in means nothing. How small we really our in the world if we let this place of business get the best of us and take us over. Really it’s quite comical to think that our best excuse was that well at least we were making a load of money to off set and justify this massive sacrifice. How well our belligerent managers started to use this as a way for us to feel guilty for leaving on time to have a personal life…but yet were so quick to leave on time themselves.. In fact, if I recall from some of my peers that have said, one manager actually waived his hand goodbye showboating to let everyone know that even though we were staying in the office until some times Midnight!! Yes Midnight when our schedule was to 6pm, he was not going to stay a minute past his time…of 5pm. .I think this is when I started to realize that this company was headed in the wrong direction and that family and/or personal life comes 2nd to dedicating you completely to this lifeless job. Don’t get me wrong, the money was good but at what price… the price of countless hours being spent for this bank and to watch management turn their backs on the hardworking associates who gave everything to not just make them money but also their success in the corporate ladder. So many of my friends were missing out to be with their families. And even now are quitting because of child care issues.

Remember those business partners I mentioned, well they all got screwed and most of them were fired after the buyout of ML. I did say we bailed out ML and not the other way around didn’t I? well since ML has a contract in place to service all of their customers over to a company called PHH for their mortgages.. We’ll that meant all of BofA’s premier customers as well.. Good bye premier and to our client managers and say Hello to Countryhell! Woo Hoo… Not sure but I thought that if you were buying out / bailing out another company that was failing, that you may not want to take on and use their business model.. BofA was doing so well prior to these two acquisitions and have found such a great way to F it all up with in a short 2 year period. Kudos to those in charge for allowing a company that as an associate you were so proud to say you worked for. Now you put your head down and try to change the subject when asked “who do you work for” because your so embarrassed that you’re an employee. One person asked me who I work for and when I told them, they said, “man, I’m sorry to hear that.” Are you ok? Lol.. And this was from a worker at a burger king. Nice. Now we left with a office where our managers are such cowards to stand up and push back to changes that are not working or to even going back to when the Bank had a “voice of the associate” that actually mattered. We all know that managers at our site care more about how they can keep their job rather then finding out solution to a problem. It’s sad that such a great place to work for has become such a wasteland of sh*t. For example how can you judge someone on production of how many loans they fund when it is out of the sales associate’s hands? I mentioned at one point we were doing some 20 loans a day and were able to close them as well,, now your lucky to even take 20 apps a month! And funding, we’ll maybe you get lucky and hit the jackpot of closing 10 loans to 12 loans a month. But yet we’re still right there asking associates to give up their personal lives to put in extra hour , forget any personal time, but this time around its not to make money, it’s to make sure we’ve answered the phone. WTF!! We’re a sales office…No Wait.. Now a countryhell center where even going to the bathroom, make sure you’ve logged out of your phone and why don’t you notepad that in some notes because if it’s not in the notes then it didn’t happen.. Don’t want to get taken for being a liar for saying I went to the bathroom but since I didn’t document it, well shoot.. It never happened. That’s a little jab towards our managers on dealing with the horrible processing departments where if you don’t document that you tried to elevate something to fulfillment then it never happened. Though it doesn’t matter cuz we’ve put countless notes in the system upfront and through out the process but what does it help if our processors do not read them? Loans being locked in for 90 days and reading a wrap up script verbatim where it says someone will contact you with in 10 days of application? Oh.. Guess that person is me whose going to call since no one else will call. Con't on to next vent..

I work for one of the most corrupt consumer markets for BofA. Everyone from top to bottom has been stealing money from the company and MANY customers in one way or another. A few supervisors collaborated and stole over $4,000 (possibly more) to buy Louis Vuitton and Gucci bags and never got in trouble or even written up. The market executives are worse, drinking, partying and whoring on the bank's dollar and dimes. They divide and keep like 99.9999% of the bonuses for themselves, while the other 0.0001% is allocated among the market segments.

Many of my co-workers are either sociopaths or highly incompetent people that lack basic English speaking skills. You CANNOT make friends with these folks. The best thing to do is keep quiet about your own personal life. For older female customers, instead of acknowledging them as "ma'am", my co-workers call them "man". Racially enough, they call African American customers "man" regardless of gender.

There is no growth potential with BofA, since 99% of the profits are concentrated at Merrill Lynch. They should just call it Merrill Lynch Financials instead of BofA. The Merrill name has cache, BofA doesn't. Supervisors and managers don't like to promote competence anymore, but rather prefer the yes "man". So if you are intelligent and have a future get the F&^K out, because jealous among supervisors will be tainted for job references.