Working at Comcast — Reviews by Employees

i started at comcast early last year. went through training fine. assigned sup fine. third day I was on the floor I could tell already that the supervisor and I were going to have personality clashes (wrong). I asked my supervisor to switch sups and request was ignored. as the months went by I was written up for stupid junk that no one else was being written up for and it got to the point I threw away the writeups given to be during one one ones with another sup my sup personally knew (real biased wasn't it) and these were getting to be ridiculous. my sup treated my like I was 4 years old, he thought he knew everything when he didn't, then tried to cover up his incompetence by telling me to go look at handouts or emails he gave out 6 months prior to that. It even got to one day whereas he questioned the mock turtleneck i was wearing as appropriate clothing even though i had worn that turtleneck 6 months prior. Well, during this time I tried to sweat it out, but lo and behold a golden opportunity came about and now i am leaving. it is ashame because i had such potential, bringing 10 years of customer service experience with me. I suggest this to anyone getting a job at comcast...use it as a bridge for experience then get the hell out. the way the system works is that if they like you and are an excellent brownnoser then you will succeed, otherwise they will sift and sort you and find a way to get rid of you. I am on my last breath there as they have "made my bed" already and am personally tired of worrying what it is next they are going to pick on me for, kinda like being harassed but not. If it wasn't for this stupid economy this wouldn't have happened, but everyone has this mentality that it is a stable job and comcast has excellent bennies. I look at it like this...there is only to a certain degree that you can put up with childish condescending politics when it is decided it is time to leave and part ways. to all you who are thinking of working for comcast, good luck and more power to you, because I and the other 40000+ people who negatively reviewed this company are right.

A co-worker told me about this sight. Reading this about Comcast is horrible. Its really bad when i face the same stuff everyday. I read the last post from the Huntsville call center and it is very true in detail. Today everyone knows two supervisors have agents pregnant in the Call Center. I am very nervous about this cause nothing is being done about the leadership here and what goes on. Everyone walks around like nothing is happening but i must disagree. So the sleeping with management to get somewhere i concur. HR has done nothing to improve the atmosphere here. There are so many people talking about the leadership from the top down its horrible and nobody cares. If we start talking about a union im sure corporate would take notice, just like with the technicians here. I have been with the company for two years. I still feel like i was just hired yesterday. We do not have access to really do our job. We listen to calls every now and then. Supervisors state we are going to listen when service level is good. Well thats hardly ever. When we do its like a beat down session. I will admit not all supervisor act in this manner. The majority yes. I was in the first training class in the new state of the art building with the work out center, internet cafe and the quiet rooms. None of those things exist. but that was what we were told to get us to work for the company. Now we here and is very hard to find another job. I pray the economy gets better so i can immediately get out of here. I hear management all the time talk about how they hate being here. If they don't like it, how can we as agents. Someone needs to make it a priority to clean it up.....

I will be honest been with the company for 2 years. Never had no issues with nobody. Problems that I have encountered is issues with other caes that don't explain when making adjustment s to an account always tell customer that bill would need to be paid in full then credit will be applied. Comcast has been great to me for benefits,commissions, and happy with my hours of work. Only thing that really frustrates me due is the installation department closing out work orders for customers for which a tech has not been there? What? Then you send a tracker to have this researched and then a dispatcher tells me to rebuild a work order? I am sorry from the other company I worked from and dispatched from if the work was completed out by accident or error and or whatever the case is we rolled outside the csg work order and do the job, due to the office or subcontractor already got paid to do the job. And no offense if you are tech and or dispatcher instead of calling a customer and before you cancel a job for crying out loud knock on the door and call the customer and leave house description notes......and also to outdoor reps look up the information and first and give all disclosures on billing before you make sales this is getting very old!

they cut your pay by 80% people-get a union-or peter cross will take every dollar he can to further himself on your backs-you have no one looking out for you-get a union now!!!!!!!!
hes leading youa ll to slaughter

Everything said about Comcast is true, true, true!!!! Management and supervisors are for the most part incompetent. After training - if you can call it that, you will get absolutely no help from your supervisor, especially if he is the one that looks like a beach ball with a head - DH. The customers are whiny, and the rich ones suffer from false senses of entitlement. Like the other person said - they want someone there in the next five minutes and if you don't agree they will ask for a supervisor, wah, wah, wah, As fa as salary - oh yeah you do get commission but it took me three months to get what I was due and then it was 2 hundred dollars short. There is so much favoratism in this office. The call center manager is useless - all he(PK) does all day is go back and forth between his office and the other manager-(BJ) a female. Rumor is that SOMETHING is going on between them.

Run from this company. The benefits may be great but you can't eat on benefits.

I hate this job so much. At one point I almost lost my mind. The call center is managed by a bunch of morons and there is one particular manager that doesnt even speak English. The only way to get ahead is by lying to the customers. We get penalized for selling Basic cable, so reps deny customers the service when they call for basic. I had a lady that begged me to not hang up on her because the previous 5 reps hung up as soon as she mentioned she wanted basic. I ended up being the "hero" that placed the order, but then I was the one that got penalized for placing the order, while the 5 people that dodged the sale will eventually get promoted for avoiding sales calls. Wanna try it out? Call Comcast and request basic cable; you'll see what they'll do to you. This is not the job for you if you want to be an honest person. You have to be dirty like most people in there so that you can succeed. There are supervisors and managers having sex with representatives and nothing happens to them. The goals are ridiculous and, once again, can only be met when you cheat. Supervisors will hint that you do something wrong, but wont directly tell you so you wont report them-- for example, we're not supposed to to unplug the headsets when we place a customer on hold, but if your hold time is too high, a supervisor might tell you something like "Your hold time is too high. A lot of reps unplug their headsets. I'm not saying that's right, but your hold time is too high." And they'll end that sentence with a wink. This is the worst job I've had in my life. How the Hell did they become one of the top companies to work for??? Everyone I know at Comcast hates the job, so who voted Comcast as the best company to work for? This company is so crooked that I wouldnt be surprised if they changed every rep's vote to make the company look good

My position as a CAE taught me that call center jobs are only good for certain kinds of people (NOT me!!). First of all, the training for this position was 9 weeks long, with a majority of it spent staring at powerpoint slides. When I first hit the floor, I had no idea how to fix anyone's problems, you deffinitely have to rely on those around you for your first few weeks. With only a maximum of 1min 30secs between calls, you are like a robot taking call after call. And not only are the calls coming in back-to-back, but you are ideally supposed to end each call in less than 10mins. So plan on saying the same stuff over and over again all day long. Things get repetitive very fast. And you are not allowed to get up at all unless it is time for your break or lunch. Suppose you do have to get up and go to the bathroom unexpectedly, you better believe the time you take is monitored and recorded in the system-and if you do it too often you'll be repremanded. Most people in this position quickly gain a good amount of weight due to the sedentary nature of this position.

As a CAE, you will be trained to assist in all 3 services (phone, video, internet) and will find it nearly impossible to upsell these customers as most of them already have all of Comcast's services. This hurts your commission. Also, the call centers are open 24/7, this means they offer tons of crazy shifts, which could be a good thing or bad thing for you. When I got hired, both of the shifts I could choose from were horrid, so I tried my best to choose the lesser evil of the two. Most new hires get awful shifts and since the shifts rotate supposedly every 6months, plan on going through several shift bids before you get enough seniority to get anything decent. ALSO-of late, the shift bids don't even happen every 6months in most cases they get pushed back-which can be a good or bad thing depending on the shift you have. This place has a high turnover like you would expect at like a mall retail store or fast food chain. People don't even care enough to put their 2 weeks notice in, they just stop showing up. Most people get fired for attendance issues. But this is because this job drives you mentally insane and you need more than just 2days away from it each week. People who agree to 10 hours shifts get 3 days off, but the days they are on, it's like they are walking zombies-your life sucks. The customers treat you like garbage because they know your are like a captive audience for them- you have to listen and you can't hang up on them or say anything rude since every call is monitored (sometimes in real time). They have a zero tolerance policy for talking back to customers-and it will get you fired. So yeah, you deal with the trashiest people , or really rich people who think they are the most important thing in the world and can't understand why you can't send someone out to their house right now to fix their problem. When you get an escalated phone call (and you will!) most supervisors refuse to take the call for you, you will be forced to either talk the customer down on your own or transfer them to like a generic supervisor hotline. The supervisor you are assigned to will also really influence the kind of experience you have (basically varying degrees of terrible-ness). The one thing I can say about Comcast is they offer really great health benefits, stock options, and will pay for tuition. I think that's why so many people are lured to this position to begin with. I advise anyone considering a position similar to this one with comcast to seriously reconsider. At least for myself- I found it to be the worst job I ever had-i was constantly depressed, miserable, and was hardly able to do anything on weekends or holidays since I worked most of them.

HR makes this position sound much greater than it really is. In fact, I really felt misled about this position altogether. I thought it would be an advanced technical support position where I am really empowered to help the customer with tough problems, but really I was just another drone in a cubicle amongst many others. Advancement is also difficult when based in the call center-especially in the current economic climate. The only way I would recommend this job is if you are in desperate need to good benefits for you and/or your family, or you just need a job that you can do to make some "ok" money for a few months. Good luck!

Do you ever wonder why you see so many job postings appear every week from Comcast? That's because so many people quit or are fired soon after they hit the sales floor and quickly discover:

1. The rosy picture painted by HR of how it's a great place to work disappears once you see so many unsmiling faces in every department.
2. The unrealistic talk time and closing parameters; impossible to help anyone in 5 minutes unless you lie to customers to either get them off the phone or make a sale. Easily the most dishonest backstabbing floor I've ever seen in any call center environment. This company clearly needs a large scale elimination of management, they are completely clueless on how to run an office.
3. Need to go to the bathroom or some personal time? They'll micromanage you every minute of the day and make you feel like a child rather than a valued team member.
4. Looking to get ahead? Pucker up and shadow the boss.
5. Micromanagement by people less talented than you, favoritism has its' rewards here. See reason #4.

Don't believe me? Try this: after passing your phone interview, if you're chosen to take the IQ test you'll make a long walk past the Support department where you'll see frazzled employees arguing with their customers. Then you'll walk past Sales where everyone has a worried look on their face and/or a floor lead warning an employee about any number of things. All of the worker drones will look at your group with either derision or are laughing inside at what's waiting for you if you pass their gauntlet. Don't fall for the HR lie that you'll make $50k as a sales agent, it won't happen unless your soul is dead and you don't mind taking advantage of helpless customers. Is it any wonder Comcast always scores low in customer satisfaction ratings? That's because they only care about bottom line numbers and are deaf to the needs of their frontline agents and customers. I guess they feel they can get away with it because of the monopoly they're currently running but the continued expansion of the internet will eventually catch up with them and crumble their empire. Too bad, by that time their low customer and employee satisfaction reputation will be so entrenched that no one will want to do business with them, it's only a matter of time...

I hope someone from the Labor Department or Phillie reads this. I work in the Dispatch/Quota and routing. Why do we have to work during lunch,before and after hours and come in on off days and work 4 to 8 hours nd not get paid? Is this not job slave related? Why do some people get o.t. and others are not allowed to work overtime/? Why do some supervisors whisper into peoples ears and cary on a hush hush conversation with peopl who work under them? Why is discremination so open and sexual no no so open and nothing gets done? Why do we have some supervisors call other sweetie and baby and hug folks for like 20 t o 40 seconds? Come on, this is ridiculous. Can we get some help?

Not a bad company to work for, but they will fire you for no apparent reason and no followup training to "correct" you along the way if you do something that the company says is wrong. But only after the fact. No warning at all.