Working at Comcast — Reviews by Employees

Im sad to see all the bad posts about Comcast. Ive worked for them for almost 3 years now and this is honestly the best company I have ever worked for. My managers are great, my coworkers are great, everyone has a mutule respect for each other. I get recognition for all my hard work if you get a customer compliment it goes out in a company e-mail and you get a certificate for it. you deffentally get reconginzed for all the hard work you do. ive been given several awards for my hard work and meeting all my metrics. everyone gets along great and your teams are honestly like your work family. While sales are high on their priority list and they do push it alot you are told that when you are in your interview for the job. no matter what dept you are in you are required to sale.
The job itself is stressful especially since this market is the test market for all the new products. things change constantly and there is always something new happening .With all the new products and constant changes it get frustrating trying to keep up, but the management does the best they can to keep us updated and trained. we get a 30 minute time frame once a week to do trainings. Not to mention with all the changes and updates alot of stuff breaks so it creates high call volume of angery people :).
As far as benefits go their great! I have full medical and dental a competive 401k which they match. I can chose between several differnt companies to go with for my medical and dental and vision if I needed or wanted it. I get free cable and internet and home phone service for only 4 bux a month. I have to pay for my equiptment but my total comcast bill monthly is around 35 bux and thats for every channel that they offer! not ot mention 2 weeks paid vacation 64 hours of sick pay and an additional 48 hours for floating holidays. and thats when you just start out. after 5 years you get a additional week of vacation. I love my job my co-workers my leadership team and all my benefits while the job is stressful and challenging at times I dont see myself leaving comcast anytime soon. Ill probably change positions or try a new dept but I deffentally wont be leaving the company the benefits alone make it work working for. oh yeah and the pay is pretty good. I support my family off of just my income while money is tight we make it, and if I chose there is ALWAYS over time available!
By the way I forgot to mention I get to work from home!!! I get to spend time with my family on my breaks and can cook a hot meal for lunch! I litteraly can work in my pajamas! I dont have to waste money on gas or eating out every day! I only have to go into the office once a month for a meeting with my supervisor to go over my stats and listen to one of my calls and comcast even pays for my gas when I do have to trave the whole 5 miles to the call center! I really dont have to much bad to say about this company or this paticular call center its amazing. I love it!

Where do I begin, the Miramar, Florida call center operates as if it is its own entity. They make their own rules and hide behind corporate stating that it is coming from them. So why is it that when corporate comes to town they run around like chickens with their heads cut off and tell everyone to be on their "P" & "Q". Their leadership team leave a lot to wonder, they have no clue, they set goals that can't be met by the reps, and reps do anything to meet these #'s to keep their jobs and then they are told that it is unethical. Scorecards – ridiculous metrics and they don’t care, Voice of the Customer – Makes no sense, reps are being penalized for the shabbiness of this company, their QA Dept – A big joke – these are glorified CAE’s that don’t know a damn thing. Now for the supervisors, there are a few good ones and I mean less than 10 and as for the rest of them it’s only a title, some of them don’t even know basic English, extremely ghetto, they gossip way too much and for lack of a better word just stupid. Supervisors are there to develop CAE’s but how can they when they need development themselves. They don’t support their team and it is pitiful. Moral in that call center is disgustingly low and it will get no better. I have to say when I left I thought I would have been sad instead I breathed a sigh of relief. I miss my team and my Supervisor, and they helped me get through the day but as for the rest of the staff I could tell you what to do but it’s not worth it, but I will say this like the tower of Babel, you all will come tumbling down and I will be there to see it first hand.

Working as an IP Support Rep in Advance Products department is one of the most stressful and thankless positions I have ever had the displeasure of working. The work schedules suck. The people that you are trying to assist are mad at Comcast for their incompetence and most take the frustrations out on you. Also did I mention that you have to sell these wonderful people that hate you to no end a additional service that they don't have? Also try and explain to the customer why their tech just got up and left without completing the trouble call or install? Yeah, I get at least 5 of those a night.

Next is the wonderful metrics one must meet each month in hope of not being placed on an action plan. Sounds like a dream job right? It can be yours for the wonderful hourly rate of $12.50 per hour and 10% ($13.75) if you work nights, in which you will. Benefits are after 90 days. And oh yes the free cable, they cram that down your throat like they are offering you your weight in gold. After 6 months only a half of my original training class is still there. All quit for a better offer or due to stress.

In all Comcast is the most incompetent company out there. Only take the job if it's the only thing you can get. And keep looking and interviewing until something better comes along like a McDonald's burger flipper. One can only dream.

if you guys really want to make a change call call call call email email over and over make sure Mr Roberts knows what we think of him and his company
Brian Roberts, CEO
Comcast Corporate Office
215-286-8960
brian_roberts@comcast.com

This is a company with no growth unless you are friends or sleeping with someone. They have no respect for their employee. They have made this place a very hostile work enviroment. Management is all friends that hangs out together. Sadly to say they will let their employees work under these stressful condition. No Comcast does not care.

I work as technical support , but instead of being coached and evaluated on how well I troubleshoot and resolve coustomer concerns, I am pressured to sell, sell, sell.
I have weekly trainings where multiple page documents are read to me - apparently I can't read them for myself. And of course, I not allowed to question the document.
And if we do well, I might get a reward, like a free lunch, which consists of a $75 budget which has to buy lunch for a team of 16.
Schedules are determined by computer program that frequently bunch lunches and breaks into a 2 hr window.
Unless you have been there for years, be prepared to work every holiday. And if you work days, don't be surprised to find yourself working til 1 am on Christmas.
Supervisors see themselves as call center gods enforcing rules rather than coaching employees.

I started at Comcast at a location outside the Atlanta area Jan 2, 2008. I reached my year mark no problem, then they wanted me and my dept to start recording our day minute by minute. I know exactly what this was. This was to see if they had too many ppl in my dept doing what 1 or 2 can do. I was laid off Aug of 2009, with ABSOLUTELY NO NOTICE, and this was after the regional managers had rented this huge auditorim to tell us there would be NO LAY OFFS. Wow!!!! I didnt recieve my final check until Nov of 2009, they kept saying they sent it out, then it turns out I didnt signt my exit papers...wtfe!!!. I really liked my job and the ppl I work directly with but this Company is a money hungry, monolopizing beast. They use the backs of thier employees as stepping stones to the top, that Comcast Cares and other crap is for tax purposes only. If they cared about thier community really, they would start with thier employees.

I will just say that this company has gone down over the years. From closing one of the best Call Center's in Concord to allowing very knowledgeable agents go and or fire for some of the most mundane reasons is horrific. Recently lost hundreds of employees due this restructure. Outsourced jobs taken away from people in this country to be given to residents in Mexico and other countries who not only barely speak English, but don't know have of the time what the hell they are doing! Some of us are on a 4/10 work schedule now, but guess what! just got an email that we are being forced to do take a 30min lunch rather than an hour. And, if we don't take the 30min lunch, we will be forced to work 4hrs mandatory overtime on our day off! Can we say CLASS ACTION SUIT ON THE HORIZON?? Getting this going soon. This company is sad! They also cut our pay by more than 50%, I was averaging over $3000 p/m in commission down to less than $1000. Comcast Cares nothing about the employees, but the stockholders/CEO'S ETC GOT IT MADE!

Sad to say that they have no respect for their employees and their work ethics and methods are cruel in some cases.

From 2001 to 2003 I worked for Comcast in their SEMI region as a dispatcher/Fulfillment Coordinator. Initially the job was great. As time went by and I learned more and more about the inner workings of the company. I found many flaws in how we were instructed to handle customers. The employees in the dispatch office were constantly at odds with the employees in the call center. Especially the Retention dept. As a dispatcher it was my job to make sure the techs I was responsible for the day completed their jobs on time. Over time it became apparent to myself and many of my co workers that the Call Center employees were not troubleshooting customer problems over the phone. Instead they would just set up a service call for things as simple as, "TV was not on channel 3" or "VCR was left on" and even this little dilly, "Power Outage". It came to my attention that this was not by the Call Center Operators choice. They were being told by their managers and upper management not to troubleshoot customer problems over the phone. When I complained through the routine chain of command, I was silenced and basically told that my thoughts and opinions didn't matter.

Oh and my internet service never worked for more than 3 days at a time and even when I complained to the president of the company and getting my supervisor in big trouble for not handling my issue at her level. LOL sweet justice.