Working at at&t Mobility — Reviews by Employees

I am a wireless telecom professional. I went to an AT&T Job Fair a few months ago. There was a mix of white and minority candidates. Not a single white guy got hired.

hardcore this is a good company but sales jobs can be brutal just expect this to be hard but expect to be rewarded

Don't drink the Kool-aid. During the process of recruiting you you will think this is a great place to work with unlimited potential. Once your in the mix your just another number. Sure they will pay a good amount towards your school but try getting any schedule prefrence to help you go to school. Starting at the top ranking positons they motivate there team by negative reinforcement, threatning your job and forcing you to attend meetings on saturday morning because of your markets lack of performance in certain areas. I really cant say enough about this place and how horrible each position treats those working underneath them. If you can avoid this company I would reccommend you do that mostly because you give up so much of your time once your hired here (I work mostly from about 11:00-9:00) that you will find it hard to find another job, and you will want out once you realize that the company prefers to hire outside candidates to fill higher positions. So basically no matter how hard you work you will be shit on and never move up. Please consider this before working here. This place will eat your soul!

I have been a cust serv rep for 3 1/2 year and is ruining my life i have no possibility to grow cuz i dont kiss my area manager ass and went i go to an interview they let me know the job is for someone else ( that may have less time than me in the company). QA is a pain in the ass that will not let me sleep until i score the beautiful 95 or 100 cuz if i don't do my num in 3 months im out so u have no jb security cuz even if u do ur work ok if QA access a different info that the one that u saw to resolve the cust issue u have 40 points less EVEN if u resolve all ok and remember the QA people have all the time in the world to score your call u have 8 min to resolve the issue and read all that shit! and explain the cust. do recap thank for bussines, ask why he call 29 days before and if the issue was resolved .. and if he will recommend us in the future IN 8 FRIKKING MIN!!!! oh! and lets not forget adherence!!! if my lunch was a 11:00 and i got at 11:45 cuz i stay with a cust they penalize me i dont do my adherence that day and they can fire me for that too! So AT&T SUCKS!!! unless u can do some serious ass kissing then u be a manager in 1 yr believe me i have a manager that come to me to ask me how to resolve the issue that his employee have on a call.. so just dont do it at 1st u will have no problem but after a while can affect ur life

San Diego is a beautiful place...
BUT
As a manager for at&t Mobility, you are expected to work around 60-70 hours per week, which is the amount of time required just to get everything done. When you do get home or get a vacation approved, you are called each day wanting to know when you are going to be back. Do not expect to have a family. Most of the people you work with are back stabbers, and are willing to do anything to get ahead in the AT&T rat race. The people who do have some integrity and at least an average IQ are belittled for asking questions or standing up for what is right. You manage Union workers who are like a bunch of babies who cry to the Union when you ask them to do any simple task. The whole upper management team is corrupt, and turns a blind eye to fraud as long as the numbers look good. If you are an honest hard working individual, you will never be fairly compensated for the amount of stress you endure, people you work with, time you put in, or the "benefits" that are provided. Oh God, please help me find a new job!

The only good thing I have to say about the company is the pay is better, here, then other jobs especially call centers. OK I'm done complementing the company.

I have worked for mobility for 3 years. When I started it was still cingular and I went through the merger process. Since thin things have gone downhill.

As cingular advancement to a manager was achievable but since most promotions have been stopped.

Trying to balance life with work is imposable. You bid for a shift and if you actually get the shift you want all someone has to do is tell the union someone with less seniority has a shift better then them and they will repref. You will loose the shift and there is no concern about plans set up on what use to be your day off. If you have not worked for 5 or more years then you are stuck with poor shifts and no holidays off. With the exception of Thanksgiving and Christmas (the call center actually closes down for these holidays)I have not had one holiday off. However there are some who get every holiday off.

Like the other rep who posted on this site I also work for tech support. The position went form having to test to get into tech to anyone who applies gets in. There are people there who have no concept in troubleshooting and they are trying to fix phones. However the company no longer wish to fix the phones any more. We now have some steps to try and fix the problem then we file a case or transfer to another department. We are no longer Tech support we are the transition team who may get you to someone who may can help you.

Our QA program is a farce. They do not grade the call on how well you fixed the problem, they grade you on how well you can jump through hoops. If you don't say "I'm sorry you are having problems" you are counted off. Now they are trying to push you have to say their name at least 4 times and you have to say your name 2 times in a call... Nothing about fixing the problem. I have transferred customers to mangers with commendations and praise and received an score of 40 on the call.

What once was a good job has turned into something else. Once I find another descent paying job I'm out of here.

For our location and local economy, the pay and medical benefits, despite being completely jacked up in the last Union negotiation, are still better than the vast majority of jobs available here - making this job a catch-22 issue - without moving to a better market, this is really about the best option for most people. Our local economy is fully dictated by a local college. The employers know they can screw the long-term employees, simply due to the fact that they can hire younger less experienced people from the college for less money.

However, this is the end of the modestly good things. I have been working there, in the call-center, for just under 3 years now - stuck for the above reasons. I take calls in the tech support side of things. When I started, we were JUST beginning the migration into joining up with the land-line services. The company has steadily gone down-hill since.

From a technical stand point, they are more interested in simply just throwing more people at the phones, to take calls when issues arrise, than actually focusing on fixing the network issues that are driving tha calls. The engineers are more concerned with fiding ways out of dealing with issues, than actually doing their jobs. We file cases to these engineers when issues do arise - more of these cases are kicked back and rejected when they wer perfectly workable, than are actually completed. The also follow a case call-back policy of 2 attempts to call back the customer, with 2 hours of each other - they do NOT respect the call-back times the customer requests, and then close the case for lack of contact.

The company, as a whole, has no respect for either their employees OR their customers. The ONLY things they want to do is micro-manage every little detail of the service. Their call QA'ing process does not focus at all on the ability to handle the customer's issue properly, professionally and courteiously. When I started, they actually did reward calls where you truely impressed the customer on the call, etc... Now, customer be damned, all they want is for you to impress the QA rep. It is a fact that they're QA dept is not looking to improve quality and customer experience - they are actually penalized if they score too many calls too high, despite if they actually earned the high scores. When the scores begin to refelct this, they change their scoring policy, to keep the overall scores DOWN.

In addition, they are now in the process of trying to move as much of their call-center services to outsource centers.

If the compnay continues on it's current path and direction, not only will we finally dip below Sprint as the worst cell phone service in the country, but they will very likely run the compnay completely out of business. They are trying to operate a multi-billion dollar communications company as if it were a small, mom-and-pop shop from a financial standpoint. Like so many other large companies, they are not looking at the long-term big picture anymore - they are only focused on how they can maximize the money flowing into their own fat, over-stuffed pockets NOW.If the company withers and dies, so be it.

I have worked for this company for many many years and never have I seen it the way it is now. We are not suppose to report to about 10 people who constantly are micromanaging and wanting to know numbers, numbers numbers. We are suppose to be in Business Sales and I hav not been able to sell because of all the time I have to spend reporting to someone. Things have changed with the merger with wireline. Customers are suppose to be benefitting but they are not. They want us to sell rediculous products in order to get paid that the customer does not need and in this economy will not buy, so hence the commissions suck. They should have kept Wireless seperately from Wireline. This is a big big mistake.

I heard about this site and was interested to see what other AT&T employees think of their job since I am about ready to quit and become homeless!! (it actually seems like a better option at this point!) As a sales rep, the pay is actually not too bad. I am in my early 20's and make more than most of my friends. I do also have to say that the benefits aren't too bad either because I take advantage of their tuition reimbursement and I'm happy to be covered. However, that is all I have to say good about this company!! I have never in my life felt so disrespected on a daily basis. Beyond being disrespected, myself and the other reps are constantly being reminded of how replaceable we are and told to go find other job if we hate this one so much. Believe me if the pay was comparable I'd rather shovel cow sh** in 120 degree weather! My store is also completely self managed by the reps...which is actually fine because we all have degrees and our management does not!! That completely blows my mind too! Oh and noooooo work/life balance!! Schedule is constantly changing. In fact I recieved a message today saying that our vacation days we picked for the month of July may not be granted. Beyond that I was also just told...today at 8pm...that I will be a different shift tomorrow. Who the f*** thinks thats ok to do to someone?? I may just be contacting my union rep! Lets see what else...location is slow and the overall work environment almost makes me almost suicidal. I know I'm not the only one who has felt a knot in their stomach or maybe even shed a tear at the thought of going into work at AT&T...or I like to say Another Terrible Today! I am hoping some higher up takes a look at what AT&T employess across the nation have to say about the company. Nah they're probably too busy raising our net feature goals!! $25 per opp net?? $28 in the NY region?? Thats completely reasonable in a severe recession!!! I dream of the moment I get to leave this company. Please let this be a warning to anyone even considering employment with AT&T! Run far away!

I am a manager at an AT&T and my compensation for my job is alright but considereing that my full time job usually includes 24/7 on call issues that require me to be there at any time wear my blackberry like a doctor on call the pay doesnt cover the hours and stress I endure. Not only am i working over and beyond I get no respect or told good job for the accomplishments in my store instead i am micro managed and almost told who and what to do wiht my own employees by my boss...yeah so no respect. there is no work life balance like i said before you are always on call crackberry is a term created from us. i would say other areas maybe have growth up but in Arizona its an ol' boys club and I have pretty much been reassured that I will have to relocate to move up with in the company even though I was relocated to AZ for my promotion. I enjoy Arizona but only on my days off. I have amazing employees but have been reduced to micro manage them and fuel the fire to the other reviews due to the micro management pushed down to us. It is a company foucused on all the wrong things and cant take a moment to realize the mistreatment of employees and you would think with many of the workers unionized we would be a great work environment, think not along wiht ramped pay cuts constantly and oversized quotas in a slowing economy at&t is not a company i encourage people to work for if they enjoy having their own thoughts beliefs and feelings. AT&T is sadly one of the mind controling corporate "the man" company no one wants to work for and if the economy was better I would leave in a heart beat.