Working at Rosetta Stone — Reviews by Employees

A symbol of incompetency filled with pseudo-intellectuals, which is the main reason that makes working there impossible. I could not stay there more than two months.

In some departments there is a culture of being overworked and underpaid which does not gel with a philosophy of Top Grading. If you want the best and brightest you have to at least pay them close to market value. Great brand, tons of smart people and cool projects for the most part. Culturally, there is constant pressure to always do more faster, which is good for career and personal growth, but it is bitter sweet when you are underpaid. Good management team - they will get it right eventually.

I have worked there for two years, and they were the most unproductive and disturbing years of my life. I think the company takes advantage of Virginia's lax labor laws and uses this fact to abuse its employees.

I swear to goodness this is the best crappy mall job you will ever work at. Think about it. You could be selling sunglasses or watches or baseball caps. This rox.

NO COMMENT!!

All the reviews are both disturbing and accurate.

I honestly do not like where this company is going. They have constantly added new rules and what not that limit what we can and cannot do at work. No cell phone (i can understand that), no internet (what am i supposed to do when the mall is DEAD!!!), and no leaving the kiosk unattended for long periods of time. If you are caught doing any of the above, your fired. I almost lost a sale twice because i had to approve the price reduction by 10% off. I have to call my area manager or the district manager and they have to approve it. Its utterly crazy!! from the research i have done there are other places that are selling RS at a CHEAPER price. So what if we have 10% off and a 6 month money back guarantee, i can't tell you how many times hearing the price makes the customer cringe and walk away!! thats not right!! and further more, in all honesty, its not all that good at what it does. Most people can't learn, and for those that can, its too expensive. Rosetta Stone... YOU FUKN SUCK!!!!!!

Rosetta Stone hates its people.

I suppose I have to put job security at -5 since I was fired from Rosetta Stone for making a mistake. It was a case of mistaken identity with the products and the customer who was affected by the outcome was understanding of it and in fact upset when he learned later of what happened to me. But outside of this there were always subtle threats that I could lose my job at any moment. And now Rosetta Stone has implemented a new system of cracking down on its employees since I've left with policies that state things like if they see your cell phone out you are automatically terminated.

It's gotten completely ridiculous. It is no longer a corporation as much as it is a tyrannical despotism. They hold unreasonable expectations of employees, including the elimination of legal rest breaks in favor of 2 minute bathroom breaks once every two to three hours. Relieving good employees from their employment on personal preferences more than any sort of work performance has happened more than a few times now and every time I hear about it it bothers me more and more.

Rosetta Stone used to be a company I was proud to be employed by. Now I'm not sure if I want to use my experience with them on a resume or not.

As stated in the other reviews, this company has lost complete touch with reality. Management doesn't have a clue. They continue to add kiosks across the country to portray an image of growth while the focus is on other things such as products. They constantly are changing their mind about pricing and think the consumer doesn't know. They create initiatives to get up and be totally interactive while working a 6 to 7 hour shift to bring in customers. It is just a smoke screen because they don't want to address their need to change their marketing to drive customers into the kiosk locations. With 200 kiosk locations in the US, this company has no retail sales and marketing division to take charge. And the people who are in retail sales and marketing are truly ineffective and clueless. This company is still being managed in a way that they were when they had 5 kiosks. They will run a sale and provide no signage to draw potential customers to the kiosk. I am convinced they don't know what to do. The entire retail kiosk program needs to be gutted with the people currently working and started over.

Pay sucks for everyone. They froze all raises without a formal letter or notice earlier this year. This was after I had been told that I was to receive a raise. The company felt no obligation to uphold it's commitment to me and that showed their true colors as a company. Then, I read about a dinner boat cruise for the office staff and then a large carnival type event at the home office to kick off a new product but they can't afford to provide raises. Many part time employees have not seen an hourly wage increase until the government mandated rate increase but we still need to provide yearly evaluations. When will retailers realize when you have good employees that you need to take care of them if you want them to stay.

They continue to add retail partners selling RS products, which make the job even more difficult. Some of these retailers sell the product at a lower price than what we can. To match a price, we need to call a supervisor, making the employee at the kiosk look foolish because they can't just automatically match a price.

They continue to stress value of the product. Customers who are interested can see the value once demonstrated but the cost is prohibitive for most. They have constantly changed price and you would think based upon the success of one price point that they would consider that in stabilizing a price point.

In the many years I have worked for major companies to mom and pop companies, I have never been so disrespected as a management employee as I have with RS. They have no regard for managers or employees. No thank you's are sent out. The constant policy and initiative emails are threatening and are now laughed at by most employees. No one works well with a gun pointed at their head.

The only positive are the benefits. Period.

This is, by far, the worst company I have ever worked for. since going public, I am waiting for the company to be sold and within 5 years, the kiosk program will not exist. This company truly sucks.