Working at Convergys Corporation — Reviews by Employees

Let see where do I begin..how pathetic is it when someone has to clarify their own selfworth by posting comments about themselves..Anjelica you know that you are a pathetic excuse for a tL so go drink another gallon of Clorox, why do you pretend to be so high and mighty when your nothing but a drug addict slut. And to those other rolemodel TLs who sell drugs on the floor or for those manages who do the drugs that goes to you to. Quit being fake and face reality for what it is..Management @ Convergys have no code of ethics..demanding OT..If its for business needs why are do they keep taking 2 hour lunches and not coming in on Saturday there is not one DTV Ops MAnager on Saturdays how convienient for them. Rene (the volcher/dictator) thinks he owns DTV. As for ralph...its always better to turn the other cheeck when it comes todiscipling your own worthless TL's. Roberto let's not even go there...thinking Convergys is MAtch.com and Devin the Pillsbury Doughboy thinks he's to good to be out on the floor being a site manager but feels a need to get The Monitor to write on what a good place Convergys is to work at just to make his Canadian ass look good to Corporate. Can we say HYPROCRIT!! How fake can a company be when we only clean-up to impress the visitors. When visitors are coming balloons and streamers go up but after the fleas are let out of the bag. The agents are the one's taking the calls while management hides in there cubbies and decide when they feel it is time to crawl out. But there quick at any opprotunity to belittle someone else, when they should start with themselves. You all are just like the agents easily disposible and by all means replaceable. Don't forget...People first!! When you mix business with pleasure it will back-fire, but whose to stop management from doing what they do? Sure as hell isn't HR because Joe Miller disregards every HR issue that deals with management for their convience. Let's see what else other..... than Time card fraud..unapproved schedule adjustments, manipulation of punches cause the respect to a TL to go out the window. If you want to make convergys a better place, than start with the problem and let go of people who deserve to be let go, and not people who just arent on certain someones good sides. Word of advice Angie, grow up stop commenting on yourself, if you havceanything to prove then step up as a woman and a professional not as a druggy. As for anyone who wants to comment nicely about Convergys...Quit being fake, yo umight be their friends right now but tomorrow your ass will be out the door. It's a cut-throat business and the last one standing will always step on you to stand up!!
SO continue sleeping with agents, denying PTO, and making overtime mandatory, as well as condoning misbehaviorfrom TL's because that it is what make the world of CONVERGYS go round and round!!!!

COnvergy'S PrePaid CAll Center is just a Sucky Place too WORK!

Okay-so I've seen a couple of negative posts here as well as some that have gotten a lil' too personal. Let me start off by saying that I have been in the customer service business for about 5 years already. At the other center I lasted 3 years and it was horrible-never quit though cause it was easy money. Now I work at Convergys for prepaid service, and let me tell you that I love <3 my job!!!! I really can't complain. When I need help my TL is the first one to assist me and help me out to the best of her ability. I like our managers. They all have their own personalities and are willing to help out when they are needed! So many agents complain about "favoritism" but that's everywhere if you really need a job and are mature u will not let something like that bother you. I've got nothing bad to say about it! I've seen people come in and get fired or quit, but none of the TLs are here to fire people as some may assume. In conclusion I feel that if you really want a job that will give you benefits and give you respect this place is it!

If you are a hard worker, honest, trustworthy person looking for a career that will give you great life expectations, this is not the right job for you. In other hand, if you are GREEDY, a liar, non reliable, lazy and doens't give a crap about your future, then Convergys is just the PARADISE for you. So, what side are you on ?

Over all its one of the better jobs i have and lasted it. good medical benefits and work hours are great according to my needs

WOW, I never thought I would work for such crap! At least the old director cared about people.... The new DIRECTOR is a joke and was only hired because hes a kiss a$$. He thinks he has control... lol, word on the floor is that he likes boys and girls. His manager Roberto is a joke that talks behind the directors back to EVERYONE and is rumored to have fun with coaches and agents outside of work..... you get the idea. The new Director laid off so many people to make himself look good but the performance has not increased at all. I have several frnds that work there to this day that tell me nothing has changed since the director laid off people. Now I hear Pharr has a new project that is led by another joke Ralph Garcia. I wish someone high up in the company would come and do private meetings to find out exactly how the centers are being run. I was able to land a job w tmobile...what a difference. Work here if you want to learn how a business should operate.

its a job and if your into a kick back job assisting customers its a good steady one as long as i follow the rules im secure

I worked as a Team Lead for almost 3 years for Convergys. The Operations managers play favorites, you have to go out and party with them or do their work for them to get anywhere. Just recently I was fired because my binders did not pass audit. But, my peers who rarely get work done, had the operations manager doing theirs. While I waited for my one on one meetings with her, and got passed by for, get this, the last one was missed because she had to get her hair done.

I was told that I had until monday to pass my next audit, well, I was fired on the friday before.

They had me firing everyone that was on my team, getting new team members that had no training, and I had no raises the whole time. And forget moving up, unless you sleep with the boss, or go drinking with them.

I loved it until I found out what it was really about. You can't go to HR at all, or anyone higher, as you see, it only gets you fired.

I worked on the AT&T sales and was once one of their top salespersons. I was their top producer for three months in a row. I also had my sales stolen routinely by the people at "command post"' people who monitored calls. People who called me back for sales were routed to other people in the work force (friends of those in command post) who 'need help'.

I then kept a notebook and made my own callbacks. Problem solved. But, as it turns out, Convergys has a racial discrimination against single, white females. I was then routed to what amounted to a customer service job and watched the young black or Asian men (when we competed side by side, I outsold them in the Mass Media market by a margin of 5 to 1 and in the Direct Mail market by about 2.5 to 1) now get all the sales, all the money, all the prizes.

While the staff smirked and said we were all getting the 'same calls' . I learned later from workers in the Nashville office that they had the same policy; discriminate against single, white females.

I'm now a loan officer, also do credit repair and do intake for a real estate company for short sales and loan modifications.

Convergys, eat my dust.

Convergys in pharr is the worst place i have ever worked at .. IT sucks when the " specialty team" aka Tech has a retard for a team leader , she makes her own schedule and comes in when ever she feels like it. Not only that but she choses her favoites to get the special treatment. now that some comments are posted Anjelica is now doing things right thing.? What ever .She is not a good role model