Working at Convergys Corporation — Reviews by Employees

Man, it's just soooo many bad things I have to say, don't even know from where to start. Let's see...
All the promisses they make to us during training period, ara all BULLSHIT !!!. Let me try to give you at least 10 reasons for you do not apply to work at Convergys (AT&T): 1) There is absoluteely none pay raise after 3 months, even if your attendance is perfect; 2) your sales get vanish without any explaination from them and consequently our paycheck comes lower and nobody can do nothing about it (THIEVES); 3) there is a moron supervisor named Henry Tifa that is always threatning people, extremely rude and umprofessional, always trying to find a way to fire people helped by his BITCH wife Jelitsa that also works there. When he doesnt like somebody he gets his wife firing people for "suposely" bad call quality BULLSHIT; I hope he wil try to do something illegal to me one day and I will put a big sue against this f$#* company; 4) they do not run background check on employees and we probably have few "bad apples" working there, people personal stuff gets stolen; 5) comission structure is made in a way that works for them -"the corporation"- make LOTS OF MONEY but we get very very very little of that piece; 6) if a AT&T customer give up on their phone account 6 months after they signed up, we are the ones charged back for it and that happens many many times because customer start getting overcharged for things they didn't order so they cancel the line (its a company fault, not ours) but we pay for this crap; 7) place is so dirty, carpet smells so bad, I am 100% sure there are millions and millions of germs and bacterias flying aroud and getting people sick; 8) I would say 80 to 90% of the people that work there are fat, sad and hopeless of getting anything better out of their life while working there; 9) things we are required to tell calling prospective customers are not 100% true, so they get screwed, if we dont do that I will get no paycheck by the end of the month; 10) I am also getting fat (almost 20 lbs over after 5 months working there), stressed up , sad, dissapointed with my life expectations, no social life at all (work shifts are horrible). Do you still want to apply for a job position there ?

Well looks like this place will tank soon and only being there two years. Shame on you ATT for lowering yourself this far to hire this company for customer service. By the way ATT this move on your part makes you look very bad.

Ok where to start, I have worked at Convergys for about 2 years and counting.I work for convergys at&t prepaid project, i have never worked at such a disgusting worksite.The filth which our site leader Ralph Garcia brings is just so patheic.He expects to see results when no leadership is shown,he runs the site so corrupt My supervisor ANJELICA MARTNINEZ COMES INTO WORK FOR THE MOST PART LATE OR WHATEVER TIME SHE FEELS LIKE COMING I,NOT INCLUDING HER BREATH SMELLS LIKE ALCOHOL SOMETIMES.Our project consist of assisting customers with their prepaid gophones expections are always changed with hyprocasy .Our site fires more people than they hire most people quit because of the rude and corrupt way which RALPH GARCIA HAS ALLOWED IT TO BE RAN. Of course in every job there will always be favortism recently a Floor supervisor was fired because he changed another agents schedual so it would not hurt the teams Attendance,the floor supervisor was fired .THE FUNNY PART ABOUT THE WHOLE ORDEAL IS THAT MY SUPERVISOR CHANGES MY SCHEDUAL ALL THE TIME ANJELICA MARTINEZ, SHE HAS EVEN CONFIRMED SHE HAS SLEPT WITH CERTAIN AGENTS,OH YEAH ABOUT SLEEPING WITH AGENTS ITS NO ONES BUISNESS WHAT GOES ON OUTSIDE OF WORK BUT WHEN ITS PUBLIC THEN THATS WHERE SOME PEOPLE DRAW THE LINE ONE OF OUR MNG LEOS HAS SLEPTS WITH ATLEAST 3 WOMAN FROM OUR PRODUCTION FLOOR,THEN WE HAVE A FLOOR SUPERVISOR ROLANDO WHICH EVEN ON ONE SAT WENT OUTSIDE TO ADVICE AN AGENT IF SHE WAS STAYING FOR OVERTIME,KINDA STRANGE BEING HE IS NOT HER SUPERVISOR AND NOT INCLUDING SHE IS EXTREMELY HOT.Well overall the main reason why im posting all this information is because i have seen 8 floor supervisors quit and seen over 250 employees get fired or just quit because of the wrong doing of mng and Ralph garcia site mng i hope someone will listen and get PRESIDENT RHONDA ON THE LINE FOR OUR SITE AND HAVE AN INVESTIGATION BEFOR ALL OF THESE ISSUES GET TO THE HIGH STREEM MEDIA.There are so many things i could express on how Afraid people are to go to HR BECAUSE THEY ARE ALL A TEAM AND IT WOULD BE OBSURD FOR HR TO FIRE A FLOOR SUPERVISOR,WITHOUT THE CONSENT OF RALPH GARCIA SITE MNG. I HOPE CONVERGYS GETS INVOLVES AND FORMS AN INTERNAL INVESTIGATION. EVERY JOB WILL ALWAYS HAVE ITS UP'S AND DOWNS BUT THIS PLACE IS HELL IM HOPING TO QUIT SOON AND GET ANOTHER JOB WHERE RESPECTS EXSIST AND YOU DONT FEEL LIKE YOU ARE IN A COMMUNIST CITY .ONE THING GREAT I LEARNED ABOUT MY FATHER IS THAT YOU DO OTHERS WRONBG EXPECT THE SAME IN RETURN THIS WORLD DOES MANY TURNS AND WHEN ALL IS SAID AND DONE AND THE TRUTH IS UNCONVERD THEN RALPH GARCIA , ROLANDO, MNG LEOS,MNG TRISHA WATTS, ANJELICA MARTINEZ WILL BE OUT THE DOOR .

Pay: Not so great.
Respect: You are expendible here. There is no respect. They will change your hours without notice. With the first project we were told no nights and no weekends and halfway into it they added mandatory weekends and nights - with no notice.
Benefits: We had no benefits offered to us.
Job Security: None. They hired way too many people. There were 4 training classes with around 20 people each. At the end of training, they split the classes in half. One half got fired before even taking a phone call. Other peole were fired simply because their log ons didn't work - something Convergys could have fixed but since they hired too many people they didn't want to spend the time doing it.
Work/Life balance: Again, none. They created mandatory overtime and nights and weekends when we were told there wouldn't be any. We had no sick days or time off at all so if you did get sick you had to come in and work or have it counted against you. They gave us all 2 weeks notice that the project was ending and then extended it twice so far. One time they told us on Wednesday to come in the next week to work and then it was on a FRIDAY they told us we had to work the next week.
Career potential growth: See Job security. When they told us our project was ending we were given two options to apply for with the company - both of which paid LESS than what we were currently on.
Location: Location was fine - a ton of traffic but not too bad.
Co-worker Competence: Can't spell basic words, hardly use correct English. One girl in my training class didn't know how to read - she was one that got fired but it shows the quality of people they hire.
Work Environment: stressful. The constantly changing instructions on how to do your job are terrible because if you don't do it correctly you get docked. Managers will refuse to take supervisor calls and in the same breath tell us to never refuse a request for supervisor.


Overall, it is better than being homeless -

worked at the Convergys call center in Denver CO. lots of people call the place ghetto and it kind of is but some people there are more ghetto than others. worked for the client United Healthcare and was let go for low quality scores. this is a joke since I got most info from the floorwalkers who were just other employees like me who were supposed to knw what they are talking about. couldn't get help from my married sup cuz he was too busy talking to the 18 yr old he was seeing on the DL some skank w/a fake ID who probably used it to get in this country illegally. yea never there to help me so my scores tanked. also lotsa TLs playing favorites some agents who kissed up getting to go home when it was slow when others were on the list first w/earlier shift times and some agents there who shoulda been fired for absents are still working there. the worst is the pay. the calls suck theres a ton of things to know. lotsa callers w/medical questions they wont train you for in class. am working now in another call center w/same kinda client and same kinda calls. am getting good scores hmm maybe cuz TLs and people at help desk know what they talk about? pay is a few dollars more a hour w/bonus pay every six months and for good performance and attendance. good benefit pkg too. none of that w/Convergys United Health.

Pay: It used to be good starting at 11 up to 13/hr Don't expect that now I hear they are hiring at 9/hr. To put it into perspective unemployment pays you 1200 a month just about. 9 an hour is 1344 a month. So why work when you can sit on your ass.

Respect: LMAO yeah right there is a sweat shop in china with people that recieve more respect then you ever will here. This place truly believes that fear is the best motivation. You recieve no respect from your TL's upper management is constantly trying to fire you... You never will be good enough. They will constantly tell you how you fail. Unless you are kissing someones ass you will recieve no respect. This is indentured slavery at it's best people.

Benefits: How much money do you got. Cause as an agent the more you spend the better your benefits are. So here is the break down. A good job pays 75% of your insurance premiums.. Convergys best plan pays 50% the average employee can only afford to get the 25% ones. So there is your benefits. I will say they give you tuition reimbursment. From what i hear it's nice if you can go to school while working here. (we will get to that in a moment)

Job Security: There is no such thing. Upon your hiring you are given an expected termination date. ( yes a day they will fire you) This date of course can be moved up. For reasons such as attendance and poor quality. It can also be moved up if you managed to get yourself "black listed" or you managed to get on the OM's nerves and made her "term list" or you managed to piss of Darth and the Storm Trooper minions. In any case you will most likely not keep this job forever. A career is place where you can retire at and enjoy going to.. This is a place you expect to quit or get fired at. And all the while management laughs in your face.

Work/life Balance: You have kids your screwed. You have school screwed. You have a life Not anymore. Your job is to come in and sit down and chain yourself to your desk while being screamed at for 8 hrs. Our job here is to make sure you get a crappy shift which will make it so you can't pick up your kids from daycare or school. It will also make sure you cannot seek higher learning. Or attempt to be someone. Or do anything other then work here until they fire you.

Career Potential/growth: Do you happen to have your head of darths ass? are you currently going to sue convergys? Are you willing to give up your life to be a slave? no Then you will not be promoted, unless you can manage to fit your head inside Darth ass with her other minions. They will dangle those positions like carrots on a stick. But you have no way of making it to higher management.

Location: Soooo I guess hell was full and had to go with the next best thing. A sewage plant. Oh yes it's located near the Highway. but it's easier to just " FOLLOW YOUR NOSE!!!" cause you'll find it quicker.

Coworker COmpetence: This can be broken down into three areas 1st The disgruntled agent -- This person knows how to do his job and shows up to do it. But after a while gets tired of the BS and eventually gives up ( will be termed for attendance) 2. The Arm Chair Scientist- This agent can fix your computer he is the guy that knows way too much about networking but doesn't have any people skills. Sure they can strap your desk chair down with a nuclear missile and launch you into orbit. But they can't manage to find the definition to empathy ( will be termed for poor quality) 3. The moron/ sub-moron- This agent can't manage to spell simple words like "hey" they ask you 20 times how to fix the same thing in chat. They are the agent who thinks they can make it somewhere in this job. In the end they are the violinists on the titanic Still playing as the ship goes under. Some see it as heroic others just plain stupid. ( they will be crying when the project shuts down)


Work environment: So do you like to be abused, yelled at, made fun, told your worthless, stressed and slowly driven insane. Perhaps you are the person who likes being a slave to the machine that is processing agents like goverment cheese. In the end at this place we all meet the same fate. A badge turn in and a walk to your car.

I recently begun working for Convergys- I decided to go for Convergys because of the great pay and benefits (such as tuition reimbursement as well as health, dental and vision insurance options.) I know that factors like pay depend on the type of Convergys account you work for, I guess I lucked out and ended up in a prestigious and well paying account- people in that account seem to love their job and everyone I've spoken with has nothing but positive things to say about their own personal experience. I too felt very comfortable and readily welcome from the start. The building is beautiful with wide open windows that let in sunshine and a great view of the Wasatch mountains.
My trainer is extremely professional and knowledgeable of our field and the wide variety of technical terms as well as functions of technologies we will be using in our day-to-day work activities. Overall I feel very excited and proud to be working with Convergys.
Though I can imagine why there are negative reviews here because some of their accounts are not easy to work for-but in that case, maybe Convergys is not the right job for you anyway. You definitely have to be right for this kind of job. Not everyone can do it. It takes a lot of confidence, patience, willingness to learn new things and adapt to change quickly.
In my opinion its survival of the fittest-like anywhere else, but with great pay and benefits- unlike everywhere else.

If you like to work for liars and cheats then this is the company for you. I was lied to about what the commission would be and on top of that they ripped me off for 33% of it and said it would be on the next paycheck. It's run by a bunch of kids that don't know their you know what from a whole in the ground and the truth is what ever they want it to be from day to day. They have a locked closed door policy there that should immediately tell you something. Don't believe their trainers either they lie out their you know what also. After receiving 2 paychecks without the commission I was promised on the 3rd one it was hasta la vista baby. What a bunch of losers!

Convergys is a job you take when you need income. It is not a career or "life work" by any means. It is simply a job you do to get a paycheck. If that is what you are looking for then this job is for you! If you follow the rules and have common sense then you will not get fired. You are aware of your stats at all times and a firing should be no surprise. Keep up a good attitude, learn the tools and scripts, and be glad you have a job! I am happy with Convergys so far and know I will be treated with respect. The hours and incentives are not optimal but with so many people quitting (due to a better job offer or they are unable to talk to people over a phone) it is reasonable. This site has recently been named #1 in the United States and continually provides AT&T with top notch service. This site wants to succeed, meaning that they want their employees to succeed. Take this job if you need money and benefits and get over yourself and help out some customers with phone troubles.

I worked for Convergys from 2006 - 2010. I recently resigned due to frustration and stress in dealing with a client's inability and ineptitude in comprehending much less following their own processes including compliance requirements while dealing with lack of appropriate support much less respect from Convergys leadership and manager for the project I supported. The client is a highly prolific and visible client. If this client ever decides to cancel their contract with Convergys, Convergys would cease to exist. No pay raises for the past three years company wide except for incompetent members of leadership and hourly employees. High stress work environment in dealing with internal incompetence where leadership and management have zero understanding of operational concepts and realities where decisions and assumptions are made blindly with zero common sense.

The benefits (i.e. medical) are good. There is no potential for actual career growth unless you know some one in the right area. Job security is a joke due to periodic downsizing to save money because of corporate leadership mismanagement where the people who write contracts with existing and prospective clients are incompetent (i.e. write lousy contracts).

The sad part is . . . Convergys was a good company . . . and still have the potential to turn it around, but not with the existing management in place.