Working at Convergys Corporation — Reviews by Employees

Pay: All Comcast agents received $10/hr, regardless of experience, plus shift differential and lousy sales bonuses. They told us in training not to expect raises.

Respect: You get respect from everyone except the Quality people in the back who have no mercy if your computer freezes on you or shuts down when you're with a customer.

Job Security: Good, unless you repeatedly do no meet sales goals.

Work/Life Balance: Ha! Schedule changes weekly, and you'll work at least 2 days out of Fri/Sat/Sun.

Career Potential/Growth: Probably good if you like the call center environment; will have to huff it out as an agent for at least 6 months though

Co-workers: Mostly ghetto but not much drama

Work Environment: Indoors. The only stress comes from customers who call in about not paying their bills.

I worked for Convergys for 2 years, and was consistently rated in the top 5% of my project for my numbers. I watched some of the best TLs I have ever worked with get shit on non-stop by the worst manager on the face of the planet. Karlyn Haymore is an unruly bitch who will stop at nothing to ruin someone's life. I have seen her degrade a TL to the point where they went back to their "office" and immediately begin searching for a new job. The only thing I could rate positively about this company was the work/life balance. The way they have everything structured there as soon as your shift ends you could literally not care any less what is happening. I am so happy that I left this place and moved on to greener pastures. I do miss the people I worked with, at least some of them, but for the most part I hope I never see the lot of them again. Earlier posts are dead on when they say the Tucson office stinks, both management wise as well as an actual smell of fecal matter from the sewage treatment facility next door. Truth be told, I would have had a much better experience if Karlyn would have been replaced, and I feel the overall morale of the site would improve exponentially. I sincerely hope that she does get shitcanned and they deny her unemployment, just like she did to the 135 people I watched her fire. If you're a prospective hire for the Tucson site, be prepared to suck it up and work your ass off for 11/hr. Not worth it in any way.

Good to know that Erlanger ranks right up (down) there with the other call center sites.
Pay is below industry standard, and if you are making anything above on the wage scale range minimum, you will be terminated without reason.
Respect is one of the core values, unfortunately it only applies to the front line agents in dealing with the customers. Team Leaders and managers routinely curse, swear, and yell at everyone. They also have a very healthy sex life both in and out of the office. "You want a good review ... a BJ is the answer". We had a Training Manager fired for dating a trainer half her age. It doesn't seem to be a problem when a male manager or TL hits on one of their employees.
Job Security is non-existent unless you are in the pocket (or pants) of one of the low paid managers or TLs. It has to be one of the "low paid" ones because they don't keep the ones who have achieved any degree of success. We recently lost the best TL in the Uverse project (Amanda Carothers) - someone who actually had the respect of all the agents because she treated them fairly and with respect. Why? Even she doesn't know. We had 2 great trainers, Jim Taft and Jim Sheve, but both of them got dumped by the new Training Manager. They were the most respected, knowledgeable people in the office. Why? Was it because they earned above the minimum? Because of their age? Because they knew more than their manager? Well, if that last one was the reason they would have to fire 90% of the people in the site. She must have been absent when they covered grammar in grade school. The next time she steps foot on a college campus will be the first time. I'm not even sure that she made it through high school.
Career Potential/Growth - Why would you want to be associated with management here?
Co-worker Competence - Amanda Zimmerman does the best job possible in recruiting, but is handicapped by the low pay, weak training department, and even weaker operations support. The majority of front line agents want to do a good job, but when customer service training is presented as a "read the module", and a coaching session consists of "improve your stats or you're gone", they don,t have a prayer.
Work Environment - Nice building, roomy cubicles, fairly clean. The noise level is horrendous, and I don't mean just because of all the agents. If you want to get a feel for taking calls here, turn your TV, stereo, and CD player to full volume and try to talk on your phone.

This is worse place i ever work for in my life. The turnoff rate is insane, it was always hire, hire, and fire all the tenure people that knew what the hell they were doing. Both the SOM and Site Director and OM allow corruption didn't care about the people were more selfish about making profits instead of its people. The employees that care suffer most of all. I wouldn't recommend this fucking god dam place. It not worth your time and energy. All the management needs to burn in fucking hell. Even if you make one mistake, you can be fire like an blink of an eye god dam these son of bitches. The scheduling for agents sucks, we will work around anything. that is not true, It all lies and games and who you have fuck to get promoted or have drinks.

The pay is less on my current project than on my previous ones in the brick and mortar center. Given some of the costs that commuting across a largish city brings it kind of evens out.

Respect from one's peers is there but one's individual differences aren't taken at all into consideration by the managers. Disclosures of my needs for accomodations are always "lost". I have been told that some of these are protected by law but I don't think it is worth the fight.

Benefits are much better than any company I have seen as of late. They are even better than many professional people's benefits.

Job Security is nonexistent in today's economy no matter for whom you work.

Working part time allows my life to be in balance although getting time off for viisting family can be resisted when first requested.

Career/Potential Growth is nonexistent. Those who get somewhere get there some other way or were hired off the street to such a position.

Location is now not an issue because I work from home.

My coworkers are competent. I encountered the occasional person whose stay was only temporary. Even though I don't physically see them most managers I encounter resemble those in the movie "Office Space" whose most common excuse for something is, "because the client says so!", clearly demonstrating that they have no minds of their own.

Work environment would be better if the metrics weren't so choking. How does curtailing the time one can spend on a call allow one to do the job so calls *are* resolved the first call.

This job defenetely doesn't pay the greatest but it's a job and I get to work from home. I love my 30 second commute and would not trade it for the world. I love knowing that my baby boy is just down stairs with his daddy while mommy works. I had spent 2 years looking for legimate WAH work and I found Convergys which was a wish come true and a true blessing. I have worked at Brick and Mortars and was payed TONS more, but for me, the fact that I am at home, comfortable and able to serve my customers better, is all worth it. Besides that... my TL and coaches and co-workers are all great. I have no problems in that department. We have a great time working and helping eachother in chat when needed. So yeah.. the pay sucks compared to what I had made before at B&M but I am in a stage of my life where being a WAHM is what is important to me. So this defenetely works for me. I hope to stick around for awhile! Thank you Convergys for giving me the ability to work for a great company & best of all... the opportunity to work from home!

breaking it down:
the pay sucks - for 10/hr you gotta deal with retarded angry customers complaining about how they had NO IDEA calling long distance would cost so much. but as a rep here its your job to reward their stupidity by apologizing for something u had no control over. also, the only way you can get any sort of pay raise is to either move on up or do what they call 'pay for performance' which is almost impossible to do if ur just starting out.

the job security sucks - if you dont follow every single rule and expectation (and i mean EVERY SINGLE DAMN EXPECTATION) you'll get coached over and over again. the people who work here are miserable, mean, selfish, and condescending.

this job does offer great medical benefits however thats all it offers.

this is a good JOB - not a good CAREER.

The place sucked. Mice running around the place and supervisors who didn't know their job and pushed people around. They need to get out of the customer service business.

Im now taking bets on when McGregor site will actually close. Now they are walking out management and the building is nearly empty. Agents are all sitting in one little corner. Thought at onetime they might start rehiring but by doing the math this company has exhausted the labor pool in this area in the two years and three months it has been there. Any takers on that bet?

Horrible!!! Liars!!! The only thing that can be trusted about what is said is that it can't be trusted.