Working at Dish Network — Reviews by Employees

This company lacks any trust in it's employees. That goes for workers or managers. I was a GM and treated like a 5 year old. I was responsible for a multi million dollar budget but I can use the internet. We had to share rooms with others while traveling. We were constantly berated by upper management (especially Nick Rosetti) who seem to thrive on abusive emails and "site visits"
We were at "team summit in Colorado 2 years ago where the GMs from all over the country were kept in a conference room for 3 days and constantly told how bad we were. Divorces are rampant in this company because of the poor treatment of personnel. There is no respect for techs that work their tails off for 13 dollars an hour. Dish Network is a disgrace to American business. No trust, no respect, no soul.

Just let go today for a bold face lie told by a customer I installed. No support from the company I worked my butt off for, just rolled out of the way and let the bus hit me. Thought it was a great job when I first got on but then noticed the lack of common sense management had in wanting to change things every week. Having us drive out on the highways during bad snow storms knowing there was a good chance there would be accidents, in which there were. I never thought TV was worth a life but I see in their minds it is.

Thought things would be different with the new management brought in but it only went downhill from there morale wise. Seemed like techs were dropping off month after month, figured I would ride out the storm only to get blindsided by a wave of lies. Much respect to my FSM's on my shift and my IM for at least doing it face to face. I leave holding my head up and feeling relived to get the 500lb gorrila of my back.

No I did not sign the contract for the customer and Dish Network can go to hell for not backing me up.

THIS HAS TO BE THE WORSE MOST DISRESPECTFUL COMPANY. THEY LOVE TO SET PEOPLE UP WITH PAPER WORK... TRUST ME YOU " CAN NOT " TRUST THEM AT ALL !!!! DON'T EVEN THINK ABOUT JOINING THE TEAM.... BECAUSE ITS NOT A TEAM... THE JOB ALONE IS A COOL JOB,,,, BUT MANAGEMENT SUCKS SO MUCH. THEY TREAT YOU LIKE GARBAGE. SO DISRESPECTFUL . I LIKED THE JOB ALTHOUGH HATED THE COMPANY SOOOOOOOOOOOOOOOO MUCH. THEY ARE VERY INCONSIDERATE. LIKE I SAID THEY WILL SET YOU UP FOR FAILURE. I COULD HONESTLY SAY THIS WAS ONE OF THE WORST PLACES TO BE AS FAR AS MANAGEMENT GOES. MOST OF THE MANAGEMENT TEAM CAN'T EVEN DO A INSTALL OR KNOW ANY KNOWLEDGE OF THE EQUIPMENT WHAT SO EVER. OHHHHH AND TRAINING IS A COMPLETE JOKE. DON'T EXPECT ANYTHING REAL OR HONEST FROM THIS COMPANY. I COULD GO ON AND ON ABOUT THIS PATHETIC COMPANY. iT'S A COMPLETE JOKE.

After working there for years with out recognition, even though I worked every time they requested, & mandated they never had any respect for me. I was just another number on a paper, just like everyone else. The training was a joke, competence is not rewarded. The less you knew the better, & the more you were for the company the more you were recognized. People being fired for sickness, deaths in the family, pregnancies, & logging out to go to the bathroom. I have never been more disrespected by an employer. They even fired people right before the major winter holidays.
Doing your job was not enough, if you weren't all about Dish then you were worthless. You had to work on days off giving up time with your family. you had to work past your shift with out notice. There was a time that I had already logged out & was leaving when i was chased down & told to "get back on the phone" , had I refused I would have been reprimanded.
Don't get me wrong I realize that companies want you to work, but most of them treated you like a person. At Dish they treat you like a slave. The pay is great; I made more than my mother who had worked in a factory for over 25 years. The best way to describe Dish is like a drug dealer. They make everything sound good, pay you well, & when you are used to the pay they mandate overtime (with the threat of losing your job), treat you like a slave, & make you accountable for the ridiculous business rules they make.
We had to make customers love the fact that they had to pay their monthly bills, & pay for a service plan, & pay for a tech. Then the customer would respond to a survey, which you were accountable for. If you had customers want supervisors it was tracked & too many of them would get you in trouble, no matter the reasons for the call. You are required to follow their steps for everything, not following them would result in reprimands; send out techs or replacement equipment per their steps, & then when it was deemed unneeded your were reprimanded.
To sum it up if you work for Dish expect to be micromanaged, treated like a number on a page, only progress in the company by knowing people or keeping your mouth shout, & to know that you could be fired for anything they deem bad from being sick to using the bathroom, coughing on the phone with a customer, walking through the door the wrong way.
I would never recommend this job to anyone, not even people I hate.

his was the only job that I had in my life that I quit without giving two weeks notice. When I left, I told them that this call center would be closing down soon because the years when it was subsidized through tax credits etc. for locating there would be over. The manager and my supervisor laughed and said they'd be there a long time. I ensured them that this company had no concern for them at all and they built the new call center in Alvin so they could close this one down. Lo and behold I was correct and it was one of the happiest day of my life when I left this company. Mandated overtime, threats about your job constantly, worst healthcare plan imaginable, changing standards for what they wanted, inconsistent enforcement of policies, mandated to "follow the web" even if it took 30 minutes and you could have solved the customer's issue in 3 minutes, not allowed to think for yourself, bathroom breaks monitored in some cases, saw people getting fired for being sick. I stuck it out for one year but finally could not take it and left when I found another job that needed me to start immediately. Reading the other reviews I see that this particular call center (now shut down) was not unique. Only take a job hear as a desperate last resort and get out as soon as you can.

When i first worked here, I was actually very happy to have got a job after moving out of my home state and spending 4 months job hunting. This job is easy and you get paid pretty decent for what you actually have to do. People working MUCH MUCH harder are paid less. However that's the only good thing i can honestly say about the place.

First off, it's a bureaucratic nightmare. When being interviewed, throughout training, and when i began my usual shift, I brought up how I would be getting married later that year and will need the time off to do so. I was told it would be easily given an OK. So far from the truth, I was turned down several times for either asking off too early (anything beyond 90 days in advance would be rejected) so I tried again but was rejected for not "earning" the time through their very very horrid accrual time off policy. After 6 months of fighting and submitting request after request and playing by the rules, I was finally given my time off (the week before the event). The reason it was a big deal is that you only get a set number of paid days off, anything else like a sick day (which you don't get) or anything would be counted against you. In fact I had to work the day after getting oral surgery (all wisdom teeth and one molar pulled in the same procedure). I even had a doctor's note, but they told me if i didn't go to work i would get an occurrence (aka write-up). So i went to work, popped my Percocet and through a loopy euphoric medicine induced daze I was able to do my 10 hour shift even though I slurred every few words on the count of a still swollen mouth. To me this was a situation where I am required to talk the full shift and if i can't do that properly I am not able to do my job, but whatever that was their illogical decision. Logic dies a violent death at this place.

Another sore spot with me is how frequently and easily a write-up can occur. While common sense violations can rightfully get you in trouble (such as being mean or rude to customers) there is a HUGE portion that is ridiculous. The most common thing I was given a write up for would be for not informing a customer of a change in Dish's policies. However these changes in policy become mandatory, agents are held accountable to use them, but the problem is that usually a write-up are the first time you would hear of said policy changes since these seemingly important memos are seldom if ever, passed onto employees. If you're lucky you will be informed of it long after it's put into place and Quality Assurance has been docking people for not doing it. But in most cases when you do find out about it, you're either in trouble for not doing it, or you are told of it but the next day a newer different policy is changed overnight that completely eliminates the status quo. Despite saying during the hiring phase and training about being able to move up and around the company at a reasonable pace, occurences will prevent you from doing so and since they are very hard to avoid due to their piss-poor communication skills, unless you can walk on water, you are pretty much going to do the same job and possibly at the same location as transfer requests look into this as well. Also worth mentioning is that sometimes you're given a write-up months after the actual event and sometimes you get the full lot together (lots of times repeating the same issue that was changed without your knowledge).

The single most frustrating thing for me has got to be executive decisions regarding shifts. They have mandatory Overtime and 6th days that come with little to no warning. There's been several times when 5 minutes prior to going home a note is passed around by a supervisor saying that we're having a non-optional extra hour or more of work b/c of call volume. The flip side to this is equally frustrating, there's just as many instances when LEPC (leave early pay cut) is thrown out. This started out fun b/c it was an option to leave early and go home, but it then became mandatory and would occur mid-day instead of toward the end of a shift. Sometimes you'd return to lunch with a note saying mandatory LEPC has occurred for your team. Unfortunately this eagerness to keep employees around when busy and get rid of them when slow is never applied to weather events. There's been a few times it would take me nearly 3 hours to go home on a 30 minute drive due to road conditions, I surprisingly made it home safe (abiet very very stressed from avoiding sliding into cars or off the road the entire drive). They only closed the doors when there was 2 feet or more of snow and the roads were all shut down.

Despite vowing to never work in a call center again, I've accepted a position at a competitor. Despite my generalization that it was going to be the same, I was wrong. The new place is fun, communication actually happens, I work the shifts I am supposed to, and without having to put any effort at all, they treat employees like humans. Although far from an important aspect of a job, they routinely offer rewards and prizes (ranging from gift cards to TVs) which the employee can win (Dish offered prizes like an ipod or wii but based on a team effort where the team's supervisor will win the prize instead). Overall I actually like the new place and I'm doing EXACTLY the same thing at Dish. I know running companies are hard, but really how things are ran at Dish goes beyond logic and violates everything you really should do to succeed. People spending breaks ragging on the job is never a good sign. Treating employees right alone makes all the difference. Plus it's kind of fun to see a few faces I saw @ dish roaming the halls.

Only do this if you need a job ASAP but get your experience and get out. I never worked a place so bad I felt obligated to write a negative review, but this place managed to be worse than dishwashing or door to door sales.

This used to be a good company to work for 5 or 6 years ago, until they started their "standardization" of all aspects, that just showed up the greed, paranoia and heartlessness. Employees are nothing more to upper management than mere tools, use one until it breaks, or a better tool is found, then discard it. It really is a shame too, they could have been so much more, had they been led by more honor, integrity and humanity.

this is with out a doubt the worst company i have ever worked for as a tech. no repect no job security unsafe working conditions horrible pay scale and even worst management.

I would not let my dog work work for those assholes!

This is by far the most disgusting companies to work for. I left the company nearly a year ago, and I still get angry when I think about how poorly I was treated. I worked in the dispatch department and I'm glad I finally got out when I did, but it makes me ill to talk to former co-workers and still hear the crap they go through on a daily basis.
First, I left the company because of new schedules they were imposing. These new schedules, I was flat out told by a supervisor, were not given to people based on performance or seniority. What else is there? Favouritism, that's what.
I busted my butt day in and day out for DISH - Working 50-60 hours a week, doing extra work (3-5 different reports on a daily basis - reporting all on the same thing -- WORK SMARTER, NOT HARDER! duh IN ADDITION to my regular responsibilities), creating methods for making the slackers who made more money than I did and had worked there a fraction of the time that I had accountable for their actions (READ: Lying to customers and management on a daily basis), OT OT OT: This company LOVES to force you to stay late to "finish unresolved work" but they threaten to write you up if you're a minute late.
I've never been late to anything in my life - I come from a military family who believed "If you're early, you're on time; if you're on time, then you're late" - never was late a single day, called in ONE time due to sickness in nearly TWO YEARS - yet, we get 3 feet of snow/ice, roads are closed (state emergency) but was warned if I came in late that I would be written up. Thanks for making an already hazardous and stressful situation that much worse.
Many of the people working there were sleeping with each other and sleeping with supervisors/the dispatch manager. Many times it had been brought to HR's attention but nothing was ever done. There was proof - people who were willing to write affidavits/had personal belongings from the supervisors/etc - that misconduct was going on, but when people tried to break off these relationships, they were fired.
Proof of CONFLICTS OF INTEREST. Many spouses of Supervisors/Managers from other departments get their jobs in dispatch, where they are horribly unqualified for their cushy positions. IE-That BABOON doing payroll who's husband is a call-center supervisor? Had no idea how to even do payroll, plus she messed up on a bi-weekly basis, forcing the company to cut you a check (if you were lucky! Sometimes you were forced to wait because the check was "not for enough" - tough for you if you had to pay rent). But somehow our Manager blamed the monkeys who just stamp their cards when they come in!
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The worst company I have ever worked for. No Life/Work balance, no respect, horrible benefits, no room for growth.