Working at Dish Network — Reviews by Employees

if you want job security, if you want to be appreciated,if you want to have a life outside of work--like a family,dishnetwork is not the place to be. it may be good for putting bread and water on the table but it will only be enough bread & h2o for you and you will not be able to know who your family is because you will be so confused about what your work schedule is--you may see them once a week. the charlie and jim show on channel 101 is the humor that the company provides for its subscribers and workers.and it is very funny-tune in sometime for a laugh. the company determines what your job performance is without knowing you. they listen to a call then determine your annual appraisal --'we think this employee is worth--ahhh 3 yea, 3 '
they do not allow for substantial input from your supervisor. oh yea i forgot--you don't have one because they all get fed up and quit. so you walk a half a mile to get one that is left- but have to be back at your phone every minute to tell the customer 'i am working on it'.customers love that, a 20 min wait to talk to your boss. most co-workers care..about their pay check --forget the customer service. the deal is 1-say hello [the required method of the week] 2. tell the cust you have to transfer to someone who can help 3. say goodbye in the manner of the month...get lots of money unless you are the caring agent that gets the transfer. for the reasons that i have mentioned dishnetwork is a good company to work for. for the reasons that i have mentioned it leaves alot to be desired. But for the record the company is pitiful. I liked the job and hated 'the fabrications' they made me tell the customers and the way i was treated. Some one needs to go back and learn how to spell r-e-s-p-e-c-t and how to apply it to your employees.But popular opinion is there won't be time for that before Charlie sells everything and walks away with all those pay increases employees should have gotten. It was a ride, but i'm glad it's over.

OK, Dish Network has a lot of ways it can be the #1 company only if Charlie actually cares and willing to do what it takes to be the best. I understand he needs to make money but not the way we are going at it! But what really gets me is how constantly we change QA and CSAT and mess it up to make sure we do not get out PFP! Then on top of it you are going to write us up because we did not meet our goals. Also to grade us on CSAT is crap, knowing the customer is going to score us low because we cannot do anything to credit the cus and they are not happy so we get rated as 1's. I see that managers are now taking calls, well I hope you are monitoring all of them and see how bad they are doing. I sat next to one and she had a long ass handle time and didn't know what to trouble shoot for, I just walked away laughing. How can you be a manager and not know what your are doing. Well that goes to show what type of people we have over us! Oh and then take all our sups to a meeting and leave us with no help on the floor and expect us be ok. Yeah right. Have new hires needing help and nobody there. Whatever! I am not even going to go into how the customers are treated! Poor souls!

The worst company in the world. Dishnetwork tells us how to lie to customers and they we sit around and laugh at customers that get made at us. They we just put them on hold forever until they hangup. This is what we are taught. Training is none which is why customers get so many different answers when they call in.
Had some good times but am now gone to a real job.

The most horrible company I have EVER worked for. They suck and I hope to see them go down in flames. I will continue to post the worst ratings I can Mr. OHIO. You suck too. Promoted twice in a year? You will go down along with all of the rest.

When I began with dish network the atmosphere was very fun & everyone was dedicated to doing the best job possible every day as satisfaction was high. The benefits were wonderful without high out of pocket costs whenever medical attention was needed. Now, if you have a family it's $2500 before anything kicks in & with the cost of medicine & doctor's cost now, it doesn't take long to hit that, if you can afford to fill the prescriptions & go to the doctor in order to attain this.

It has slowly deteoriated throughout the years & seemed to quickly progess more so recently. You can feel the extreme stress everyday & it feels as if everyone is always on pins & needles. The answer to everything is that if it isn't liked that you can just find another job. Some of the managers & coaches are easy to work with while others appear to come off as believing they are better than others & are unwilling to put in any of the work to make the company right. I am very saddened by this as I know the work enviornment before when everyday it was exciting & new to get up & go into work. I also understand why as a company performance is important at the same time I understand that getting performance & balancing employee satsifaction is best. I see dish attempting to try & fix the issues that are at hand at the same time i feel that the lack of concern from the corporate offices (specifically Charlie & the "boys club") are part of the problem. I have been there when Charlie himself was involved & was just like a normal worker. You would have never truly known that he owned the business & his demeanor was of interest in the people because he was of the people. Over the last several years, I have seen his demeanor change to one of pure arrogance & confidence as if he is untouchable and that is the way that his customer service centers are ran as well. I can only ask Charlie himself if his child(ren) were in the same entry level positions of this company, what would he expect them to be treated as? I'm sure it's not the way that people are treated now.

In summing up, I can only hope that there is truly someone that is interested in making the business as well as employee relations improved as I would love to see this company remain for years to come & would love to continue my employment & dedication; at the same time I feel quite doubtful of this & fear that we may all be at risk if there are not some major changes from both ends as customer's & employees are fleeing as if a plague is on the way & it is quite a scary site.

Try working as a tech for this company! They change the policies on you more than you can imagine. Field bosses are allowed to work you as much as they want to accomplish their goals, regardless if you have school and a family to tend to.

Their health insurance is not insurance but a "prevention plan", just giving you enough coverage so that they can get tax benifits from saying they "insure people".

Right now, Dish Network is in a class action lawsuit regarding skimping techs out of hours of pay while in the field.

Basically the only way to get a raise in this company is to punch in for half the time you work and be to work 30 minutes early everyday.

A good manager makes the job more tolerable, but dish policy doesn't care about the tech. And for the guys that do this as independant contractors, how do you do it?

i worked in the thornton call center and seenn a lot of bad things happen to good people. the of the mangers told someone lower down that the open door policy was a joke and he should just look for a new job now. they hire about 40 new people a week does that tell you have bad the turn over rate is? plus the work place is supporst to be a drug free. wrong quite of few of them do drugs and have been caught and still had a job. this is a great place to work if you want to get treated like trash.

As someone who worked in McKeesport this company deserves -45 just on how they handled the closure of that center. I won't go into details but everything that has been said before is true. Yes there probably is some damage control going on that explains all of the 45 scores from the ficticious poster from Ohio. He or she has to be on dish's payroll, my guess would be from Littleton, CO.

thanks for the raise and trip to cancun

Just evening the playing fields. The previous 3 post were from someone from Dish trying to up their ratings. They were all written on the same day by the same person.