Working at Esurance — Reviews by Employees

Esurance Phoenix sucks. This used to be a great place to work, but now management has ruined it. they expect you to take more claims thatn you can, and they get all over you about numbers whenever yours slip. They reward people who haven't taken a claim in months, while the rest of us get crapped on. DK sucks big time. He has a personality disorder. DL is definitely "rogue" as he claims to be. he does whatever he wants, while the Branch manager sits in his office with his door closed, ignoring everything and everyone. I thought you cared about the reps, RR? Guess not. Esurance -- you should be ashamed. You took a bunch of people who had good attitudes and were willing to work, and you used and abused them all. Then you did it some more. I hope you're happy DL, you singelhandedly ruined the office, and if you don't take care of DK soon, you will have a much bigger problem on your hands. OH, and RR, you may as well stick a mannequin or a blow up doll in your office chair. Either one would be better able to handle the rogue midget.

The company is run by a really nice guy,there are many nice managers in this company.The claims dept is really starting to shape up.The PIP and the BI,total loss depts are run really well.The one thing though is how they treat their workers to much favorites and on some teams they depend on like 2 or 3 people to carry the workload for the team.They should work with everyone on the team and if problems arise they should include everyone.This place is a great place to work.They have a great staff and everyone that works there should appreciate what they have,instead of what they don't.

Primary issues in Tampa are at the branch level.....starting with the branch manager (BM) and working down to the Casualty Manager (CM) and Casualty Consultant (CC).

Pay is good and was never an issue when I worked there.

With regard to respect, unless you are in the "inner circle of the three" (BM CM and CC) your voice and opinion will never be heard. Although you may be right in your opinion and can back it up with documentation, statute, case law, etc...you will always be wrong.

Work/Life balance does not exist due to unreasonable workloads and "stretch goals". A "stretch goal" is simply another way of saying "something that can not be attained that we will use against you when the goal is not met".

The company was a nice place to work in previous years however after several branch manager changes the morale has been driven into the grave. It's made quite obvious that each person is nothing more than the sum of their metrics thereby dehumanizing and demoralizing everyone.

There are several good quality adjusters and Unit Managers at the Tampa Office. Unfortunately they are forced to report to and bow down to the "inner circle of the three". If they try to be heard and have a say in any claim or process they become labeled as a "problem" and have to spend the rest of their time looking over their shoulders because once they are on the bad list, it's only a matter of time before they are no longer employed.

At one point, it was a good place to work after a new Branch Manager was brought in. In the short time she was there (approximately 6 months) she was able to increase morale and make people feel valued. But as it goes in life, all good things must come to an end and she transferred to the Sacramento office to try and help straighten out their issues.

The branch manager who was then brought in has managed to take an office that was seeing strong improvements in morale, productivity, better audits, etc....and turn it into a place that makes you feel as if unemployment in this terrible job market would be a better option than going into the office everyday.

To those who are still under the current regime in Tampa, I say good luck to you all. Sometimes it takes making a difficult decision to leave, or having that decision made for you, to make you see that there is no job worth your health and sanity. Take it from someone who has lived through it, the grass can be greener on the other side.

To those in the BM, CM and CC positions in Tampa, I say this: Understand that you would not like being treated the way you are treating those who report to you and that you are not the only ones who have worthwhile opinions. Learn the golden rule and just maybe one day you'll become decent managers who people enjoy working for instead of the abrasive, insincere and arrogant people you currently are.

Does one even have to go into detail? I mean, the office has its good days and its bad days just like
every other place. Anyway, Pay, average for the industry. They seem to like to overpay to get you there.
Respect, I have never really had a problem with this. But if you get on the radar, then you may have to
really watch it. Benefits, they are ok, but nothing too great. I have seen worse though. Job security,
I think this made me laugh because there used to be some, and they the layoffs started. Now, who
can really tell? Work/life balance, another interesting one. If you do not meet your numbers they make you
kill yourself at home by working extra hours. How much of a balance is that? Career potential, well, they
like to advertise that there is career growth, but I have not seen too many promotions from within. Location,
always a plus when this works in your favor! I like the location. It is close to a lot of things, and there is a
walmart across the street too! Coworker competence, I have not had any problems with coworkers. Can
love them or leave them I guess. Most are good people. Actually, there really is not anyone at this place
I do not like or get along with. The workforce seems to stick together. Which is cool. Work environment,
sometimes it can be a little iffy...especially with the layoffs. I feel as though people are always watching
somewhere, and taking notes on what is going on.

I have to say that I do enjoy working and appreciate having a job. Especially in today's economy. I have
some friends that have lost their jobs and are looking for work. I am glad that I am not in that situation
as of today.

People can whine and complain all day about their job. At least you still have one. I mean think about it,
really, for a while. You could be unemployed! That would suck. Especially in today's economy. The other day
I read that 500 people applied for 50 minimum wage jobs at a krispy kreme. Do we really want to take our
chances in a job market like that? It will get better if we brave the storm. All we need to do is hunker down,
keep our chins up, and look forward to the future. Things can only get better!

The company prides itself as being a low cost operator, then how come San Francisco is the main corporate office?

esurance is a horrible place. the guy in charge is a moron!!! he could not manage his way out of a paper bag. the place is a real mess and my co workers and i hate together all sunday long

The PHX office is possible the worst run office in the world. All of a sudden everyone quit and they are in panic mode, especially Napolean and the worst manager in the office, who lost almost his whole team. I would walk out, too if I had to work for that guy and listen to him drone on and on and on about nothing. The Litigation Manger is the only competent manager in the place, she should be running it and maybe we wouldn't be in this situation, but they treat her like crap too so its only a matter of time before she splits. Benefits are good, respect, nonexistent unless you can handle 100 features a day and make your numbers blue every week. Career growth is not possible. Coworkers are great. Today corportate send out a survey, how do you like working for Esurance? I can't wait to start mine. And I bet half the people in this office will be filling up those comment fields with some great feedback for good old Napoleon and Esurance.

Dumb company but at least it hasn't gone under...yet.

CEO focuses on the small stuff ignoring the fact that while a certain large competitor (yes, the lizard) is growing its business by more than the size of esurance, he is focused on how much paper the office is using and whether some dude from QA just took the last of the coffee. Great start-up ceo, smart, but the company is no longer a start-up.

Marketing is run by a finance guy 3000 miles away -- genius. Actually, he might be the smartest guy at the company...got the hell away from the home office while collecting his fat paycheck and long terms. Some good folks in marketing but a few too many kids throwing money around.

Finance/acct dept seems to be pretty well run, if more due to its #2 than its #1. Same story for IT (which is really really run by its VPs) but you have to feel for the IT dept...they get blamed for everything so its no wonder why everyone seems to have a cya mentality.

Lets see, ins ops...not sure. HR seems harmless, overstaffed but generally harmless. Legal is legal. Run by a smiling bobble-head, but the day to day lawyers are ok other than they're lawyers - they could move stuff a little faster. Better than at my last company.

Pay is sub-par unless you're in the c-suite. Face time matters - you can sit on your iphone all day as long as your boss sees you sitting there. The closer you are the the smg level, the more this is true. Benefits suck out loud - loved how pto was changed to only benefit those who'd been there the longest...or the smg. NOT market for SF, just market to other crappy insurance companies regardless of crappy location. Office space is nice. Co-workers could be hotter/cuter. Far from good lunch spots.

Best part ... management HATES this website!! They post BS positive reviews.

What a head ache. The worst place I have ever worked.
You better look over you back at all time. You have BM and WS lurking in the distance.

This office has more cry babies than a day care center. The same little crying over the same things at this office. Maybe if those who don't really understand their job would stop trying to blame others around them and either get a clue or pack it up and move on then the work environment may improve.
As long as the whiners are around they will continue to make the office look bad as well as those around them.
As far as management I think the best thing they could do is to start cleaning out all of the little babies who would rather cry than get the job done. How unfortunate that good people can be thrown into the pit because of a few bad apples who really shouldn't even be in the insurance industry.
Madison isn't as bad as these whiny babies make it sound and once they are gone it will greatly improve.
Pay is Ok for now but the benefits are not that good. Respect ? What is that ? I would fire half of the place if I were one of the managers. Bunch of cry babies !
Job security ? Hmmmm you tell us. Work/life balance has not been much of an issue. Career growth I don't see much opportunity, at least moving up within the office. I have watched that game played out.
Location is nice, not in the city mess. Co worker competence is ridiculous, you have one year people who think they know more than the managers and talk bad about them when they are the ones without a clue. Because of all of the whiners in this office it makes a really bad working environment. All you have to do is run into the BM's office and cry your eyes out and you get a free ride ticket to not have to do your job for a while ( like they aren't playing that one for everything it is worth ) and the rest of us get to handle the workload.
Get rid of the babies and this may be a good place to work.