Working at Huntington Bank — Reviews by Employees

The only reason I continue to work at Huntington is my co-workers and the benefits I have earned with my time there. The managers only care about the scorecard goals and if they do not meet them, the staff will be replaced. The stress to meet unrealistic goals is extreme. The pay rate you are promised is not reachable due to the high goals placed on branch.
Upper management is only concerned with the sale, if they could care less about the best needs of client why would they care about employees. I would never suggest employment with Huntington, find a better financial institution.

I have worked part time for Huntington for a few years. It is a terrible company to work for. I would never recomend this company to any one. The raises are non existant. They expect you to push whatever product you can to get new customers. I feel like a telemarketer. We have to calll clients over and over and over again. One week we're pushing checking accounts, the next its personal loans, then debt consolidating.
They have this insane customer survey which your bonus pay is based on. It's just a way to get out of paying any bonus at all. Hate it. I stay because I'm only part time and it works for me right now.

I worked for Huntington. Huntington is the worst company I have ever worked for. The other employees stab you in the back for their own benefit. The manager works against you. The stress of the work enviroment is unbelievable. The responsibility for the amount of pay is not at all exceptable. Do not work for this company.

I have worked at Huntington for a few years now and needless to say I am miserable. There is no work life balance and the amount of time we spend doing "call nights" is ridiculous! Even branches that make their goals are made to stay after hours, like punishment or something. The sales pressure is truly unreal. I don't think upper management can even understand the amount of needless pressure they are applying on good people. You will get sudden emails first thing in the morning telling you that "surprise" you get to stay until 7 for call night that night, when that was unplanned and unexpected. Forget having plans!

Regional marketing guy uses company resources to promote his own lame book-writing side career. Spends six-figure bank resources on his alma mater's alumni association---but has brought in no new business from that university, which isn't even located in either of Huntington's Michigan districts. Loves his golf, too. Regional CEO's massive ego directs most initiatives. An emperor with new clothes when it comes to marketing and the marketing guy.

Do not work for Huntington. The co-workers stab each other in the back to get any possible customer account (due to constant sales pressure). The co-workers are fake to each other - and to their supervisors. The "favorite" employees are the ones who have happened to have a couple of good "sales" or know how to respond to their district manager with the things he or she wants to hear. One co-worker stated that they would rather work short-handed than have help from another office for fear that the employee would "steal customers" from that office. I witnessed a branch manager hang up on customers more than once. I witnessed another prepare a list of customers to call for a "call night" to solicit products and state that she was going to "make ME some money tonight!" In other words, she was going to earn incentives based on what she "sold" to customers. The secret to her success? When asked, she stated "I tell the customers what they want to hear." I saw a manager fly into a fit of rage when she thought a manager from another office had made an appointment with one of "her customers". I witnessed employee (A) call a customer to change an appointment that the customer had already made with employee (B). This was done without employee (B's) knowledge. The customer had intended to open a large account with employee (B). However, employee (A) persuaded the customer to change the appointment and open the account with her. Employee (A) received the incentive. I have witnessed employees selecting customers, waiting on them out of order based on cross-selling potential. I have been told that "Huntington is not a service culture. It is a sales culture." Cross-selling is fine, and is necessary for a bank to grow, but customers need service too. The morale is low. Managers take advantage of a person who walks into their office to open a large account by telling their boss how it was a result of a "cold - call" or some sort of aggressive sales technique. That manager is then the favorite employee of the week. If you are an aggressive, back-stabbing person with enough drive to get a "sale" no matter what the cost or no matter who you hurt, if you know how to BS your way to your boss on a constant basis, and if you look at each customer as a dollar figure (of a sales incentive for yourself) instead of as a person, then go ahead and apply. A position at Huntington may just be what you are looking for.

Since Tom Hoaglin was replaced with Steve Steinour, morale has hit the toilet. The first plan of action for Steinour was to cut jobs, pay, and the 401(k) match. Recently, the tuition reimbursement was cut in half. The respect that employees used to be given has been replaced with an attitude that "if you don't work harder, stay later, help to increase revenue, we will find someone who will." Obviously, there is no job security in that environment. Promotions exist if you are higher up on the totem pole, but for the average joe, they are not occurring. It is sad to see people who used to enjoy coming to work look depressed. There are no words of encouragement at Huntington. It is a terrible place to work at the present time. Also, the changes that have been made have not positively affected the stock price. I think that management is destroying the company!

Huntington Bank's upper management has no compassion for anyone or anything. They say one thing and mean the exact opposite. They do not follow companywide procedures they seem to make their own as they go. They have turned banking into an ugly job. Banking used to be about how to help the customer and find needs, Huntington makes it about did you have so many calls made per day, how many discovery sessions did you complete, how many nights were you staying late to make calls, Its all about how to make Upper Management shine while the lower employees are out busting their hump to produce and make sales Upper Management is in their office sending 100 emails daily on how to micromanage their employees that much more. It's never enough. They need to take a look at the whole picture. Without the little people doing all the producing in which they feel is never enough the company is going to end up in major trouble.

I worked at this bank for many, many years. We knew our dept was going under but they kept denying it. The took my stock options from me when I moved from the closed dept to a branch. The boss was incompetent. They didn't care about families. They worked you to the bone and paid you pennies. They fire people without reason. The CEO is a liar and should have been fired for lying on the financial reports. He still works there! Tom Hoaglin should be in jail for what he did! He just wanted bonuses so he lied about earnings per share. Ethics my behind! Some of the other workers were just lazy. They wouldn't give good raises. Insurance stunk. They didn't give bonuses fairly. I hated working here but had a family to raise. This company is a big joke. Don't work here and don't bank here. They are unethical and liars. They don't respect the customers or the employees. All they care about is making money and screwing everyone over.

Ok, I was with Sky for only a short time before the merger to Huntington. It only got worse!! Yah, some of the products are better for the customers but the fees are much better for the bank. Customers are getting hit with fees for reasons that the employees can't even figure out and we are not supposed to refund them!!
Anyway, pay. Well as in all banks that I have worked for, the "tellers are the most important employees" but yet the lowest paid. And when I say lowest paid, I mean your lucky to start out at 7.50 hr. You are responsible for thousands and thousands of dollars, yet you earn very little. As for respect, it depends on who you are and how much you suck up (and to who)as to the respect you get. Benefits are good but health insurance is expensive. Job security, well, they're cutting back more and more everyday. Saying that offices are over-staffed yet there aren't enough people to cover the office if there is someone on vacation- which when you work at an office that most of the employees get 3 or 4 weeks of vacation, this happens alot. Career growth, well there is potential if you are a size 3 and are under 25 with a pretty face. Or you suck up really good. I have been "backing up" other positions in the office "to get the experience for when a position opens", yet I have been passed up for the position twice!! Location is not too bad but there are closer to my home but no way to get in at those offices. Co-workers are great people but most have been there a while so they all want to do things their way and if they can't they threaten to quit and the TL or Manager give in. Most of them are very competent. Work environment is very stressfull. If the customers are not complaining or giving you a hard time, the manager is harping at you to get more people to open accounts so you can meet the goals set for the office. They even want you to get your family and friends to open accounts if there are no customers who want to. And then there's the survey calls that are made to the customer. It is supposed to be to rate the employees and how they treated the customer yet when a customer says something bad about the bank's procedures or products, it brings the score down. The branch's employees cannot control procedures or products and yet we fail to get bonuses because the customers don't like these things.