| Category | Rating |
|---|
| Pay | 0 |
| Respect | -1 |
| Benefits | 0 |
| Job Security | -3 |
| Work/Life Balance | -4 |
| Career Potential/Growth | -1 |
| Location | 0 |
| Co-worker Competence | -3 |
| Work Environment | 0 |
I work in the Production Office (install sales) for Lowe’s. Pretty much when a sales associate sells a product such as cabinets, flooring or doors; and the customer wants one of Lowe’s installers to put it in for them, I step in to make sure that sale stays afloat.
My job should be difficult, but it is perhaps one of the easiest jobs I have had, simply because the sales floor either can’t or won’t sell the install, or they completely slaughter it from the start. This is a huge problem though, because your future in the production office relies on the sales floor ability to sell details and installs.
When others are in the production office, I’ll get sent out to sales floor since there is no need for more than 1 ISC. During this time, managers and sales specialists will constantly try to get you to do their jobs. I will gladly assist customers with their purchase decisions, or assist new employees, but instead specialists will try to sucker you into doing the opposite. Example being when I first started, the flooring specialist got me putting 50lbs tile on top stock. And since I didn’t have my power equipment license, instead of using the order picker (the way it’s supposed to be done), I had to hoist 30 of these heavy tile boxes over my head, while standing on those rickety and wobbling stair ladders (and yes, those ladders DO fall over very easily).
The sales specialists are nothing more than used car salesmen, they will promise customers 72 hour stock install on carpets we don’t have in stock. They will promise install dates without speaking with the installer or us. And they will always try to avoid responsibility when it comes back to them. This is the leading reason we lose a lot of our install sales. When they try to sell deviously like this, it comes back to bite them in the ass. They will avoid responsibility, blame Install Sales, and transfer the angry customer to us in the production office.
I can’t say my Lowe’s experience is as horrendous as some of the posts I’ve read here, but if you find yourself newly hired with Lowe’s, make sure you make good impressions with the right people. There are professionals who work for Lowe’s, and they are the best people to work along side with. Make good associations with anyone who can operate power equipment. And finally, avoid the slackers, especially when they wear blue vests.