Working at Macys — Reviews by Employees

First off, they called me in for an interview and when I got there, they told me THEN that they were going to have to cancel. What. you can't call me? You can't let me know it has to be canceled, I have to drive all that way for nothing? I should have ran the other way right then but I really needed a job.

I end up getting hired not even for a position they had originally called me about. I got hired as a floater. One of my shifts I worked in juniors and one girl was so incredibly rude, and took an hour lunch without explaining why, leaving me having to beg to get my own lunch because she took so long.

If I was busy or missed a call from them, sometimes they would call literally 3 times in a row, or up to four times a day. Even on days where I told them I was unable to work due to classes at college, they would still bother me and get pissed off when I told them I had class then. They hired me knowing about my classes too.

You get absolutely no help and your co-workers take advantage of you being new to get sales from you. At one point, one of them threw out my ID number, and when I tried to ask how I could get it again, no one would admit they had thrown it out and basically told me I was shit out of luck. I even tried calling my boss for her to look it up, and they didn't answer nor call me back. Without this dumb number, you can't make any sales.

It was such a miserable experience, watching women way too old try to squeeze into clothes meant for teenagers and picking up after them as they threw clothes down on the floor. No one was helpful, and it was so boring I wanted to kill myself.

Thought I'd share my story. I went in for an interview. They were 20 minutes late interviewing me for some reason. The manager who interviewed me wore some weird leather tank top. She seemed nice, but I could tell she was just going through the motions with the interview. I basically drove out there for nothing.

The whole interview was probably less than 10 minutes. During the interview she asked me what my weaknesses are, and then she answered the phone and said "I'm in an interview." Then she answered the person's question and hung up only to ask me the next question before I even had a chance to tell her what my weaknesses are. I had to go back and answer that for her. Than I got the classic "Well there are no positions available at this time, but I'll put you on the waiting list if one does become available." I seriously wanted to smile and say "Yes well thank you for lying to my face." I got the email from them the other day that basically said the same thing. I ought to send them a rejection letter (laughs). What a joke. Of course reading some of these other reviews I'm not too sad I missed out on this job.

Low pay Bad Hours You can make out with there "sales" and employee "discount" if you can wear their crappy clothes

High turnover. Worked there for about a year and never went above $6.75 hr. I have a college degree and experience is supply chain management. My managers and coworkers said wow your such a good worker. I cleaned the stock rooms and had to clean out dressing rooms with no limit on how much people take into the dressing room. I tried to help them merge two inventory systems from Foleys to Macy's with no guidance on the proper procedure. The only thing they care about is credit card sales. Before I left they put a cap on how much the customer service reps could make. There were some ladies that had been there for years and wanted to retire from Macy's and that meant no more raises. The shareholders really have no idea how they are treating their people in this company.

Got hired as a floater for Macy's. First off they just shove you in a room where you train on a computer for 4 days. Then they just put you on the floor. My second shift I closed 7 registers ALONE with absolutely NO training and no one to help me.

My car broke down one Saturday and had to call off, and the bitchy girl on the phone tried to make me coming in, saying they needed people to help with their big sale. She told me to seriously call a cab and get there to make it for my shift.

The store was dead, we had almost no customers and they kept telling us to shove cards down everyone's throats. It was tedious and boring.

Our store closes at 9pm, and if you're done closing all the registers by 9:05, they make you wait until 9:15. Why? Its so stupid. I just snuck out after I dropped the money off.

I told them I was gone on vacation and they didn't even right the week I was off down. My entire vacation I got calls to come in, and they grew more and more pissed off at me when I told them I was on vacation, even though they were the ones calling!

Don't even bother working here.

I read all the entries before I started working there and I had to completely agree with how bad it was. After working for a few months, my views have completely changed. I'm currently a college student just looking for extra money, so I decided to apply for Macy's. When I first got hired, I did a training video on a computer followed by the POS training. The training really did not help at all and once I was put on the sales floor, I needed to call for help every time. You are pretty much thrown out to the sharks, but you learn that way. They pay I get is above minimum wage, so I'm happy with that. I really like the managers. They are very friendly to me and they help me when I need it. I got hired as an on-call, but surprisingly, I always get scheduled hours every week and I get called in sometimes during the week which is good because I can get 30 hours just for being an on-call. The bad thing about being on call is that they can call you at any moment, which is why the work/life balance is not that great. However, I can always just ignore the call if I really do not feel like working. However, by doing that they just may never call me when they need me. Unlike a lot of the other reviews I have read, opening a credit isn't pushed so hard on me. I do get reminded to open credits, but I don't have a manager watching me and pushing me to open one. Perhaps it is because I am an on-call. The co-workers I work with are a great help and very friendly and the work environment is great! I have noticed that Macy's either hire young college students or older people. I do not see this as a career, but I really do like working here. A job is a job and no matter where you go, there are always going to be people complaining about it. That's life.

Wow, alot of people experienced what I have experienced, so now I dont feel like such an idot anymore. Honestly, before working here I could not find any job and this was the first place that acutally hired me so I just said "why not it cant be that bad?" o boy I was wrong. The training at first seemed to be very helpful, but then when I was put on the floor, I was totally lost. I have only been working there for a month and I just quit because thankfully I got another job, and I just couldn't even be there anymore. Within the first two weeks, I was getting switched around to other departments. Like how was I supposed to know what to tell customers were asking me if I didnt knwo the area well AT ALL? Well then I was in my department and I kept getting scheduled there which was good, but honestly nothing is ever good there. Its just a problem, after problem, after problem.

I thought I was pretty comfortable after the training but when I started working I had no idea what I was doing! My first day nobody really helped me at all and no one even took into consideration that I was new and offered to help. The lady that I was working with was BARLEY any help. So I thought, "Ok after like a week or so I should be fine." No, its been a month, and I still run into problems where I dont know what to do. That computer is so confusing there is SO much stuff to know! So it makes me look bad, unintelligent, and just stupid. Literally every time I go into work, I come across a problem that I cannot do, and I get stressed out.

Also, the managers CONSTANTLEY tell you about going up to customers and ask them what their buying and blah blah make a connection blah blah. No customer wants an associate to act like that, let the shop in peace. I usually read body language to tell if people need help if not, I let them do their thing. I dont like to be annoying. And your not allowed to talk to your coworker either, I do expect of the manager was around. Its was just such a crazy place and maybe my experience wont be as bad for someone else but I hope a person considering working here reads mine, and everyone else s comments about this place before they consider working there.

Reading reviews for Macy's is very interesting. I have a love-hate relationship with my employer. I have been employed by this company, including the period it was the Broadway before being taken over by Federated, a total of 24 years. In that time, I raised my family, worked part-time, would work "on-call" during the summer months, finally settling into full time in the late 90's. My choice in life was to be a full-time Mom, no college, so a decent retail job has been the perfect fit for me. Now I'm close to retirement...

Macy's today is not the Macy's we all knew and loved. Their latest implementation of "My Schedule Plus" is designed, to an older employee, to get rid of their seasoned employees, those who know their jobs, are loyal to the company, and keep customers coming back. Last winter there was a layoff at our store, two employees were laid off who had a total of 40 years with the company! I think the reason behind this is that seasoned employees cost Macy's money in terms of health benefits, vacation, etc. However, I think they are missing the boat in thinking that they can hire minimum wage employees to come in for 4 hour shifts, work competently, treat customers like old friends (which many of them are!) and maintain the same sales integrity.

It will be interesting to see what happens to this company. I have sometimes taken umbrage with comments made by some of the employees on this site. Remarking about older employees being stupid, not able to hold other jobs...actually, some of us made the choice to work here, and have taken pride in our positions. A company like Macy's, which is customer driven, is only as good as the people on the front lines. If anyone from Macy's ever reads this reviews, please, please, look carefully at the current state of this company. Take yourselves out of the "ivory tower", get down and dirty with us. Meet and greet your public. You will learn a lot and maybe save this American institution.

Anyone had MAGIC Training yet? Oh what a fucking joke. When the manager training us showed us these graphs of how the sales were declining I wanted to say "that's what you get when you have a shitty company, motherfuckers!"

Anyway this place will hire anyone, which is probably why I was hired. I was a naive, college freshman looking for a job to pay for textbooks/gas money. If I had known the horrors this store had waiting for me... Well, I don't know if I would have applied.

Most of the managers are nice people. A customer was yelling at me one day and a manager had my back, she was very nice. However there is one manager that is a nightmare. I swear, she needs to get fired or at least put in her place. Fat blonde lady who looks like Miss Piggy stuffed in a black hippie skirt. Watch out for her, she's nuts.

Anyway, don't expect to get properly trained when you start here. Sure, you do the POS training but that's it. I was thrust on the sales floor all by myself without a buddy in the children's department all by myself. It was bullshit and I didn't know what to do. Shit, I still don't know what to do. I'll probably be fired one of these days just because I'll fuck something up and not know it.

I should be grateful, it has paid for my textbooks. But it get's pretty miserable. The same bitchy manager was flipping out during our "morning meetings" because we only had 20% employee participation which meant only 20% of the sales people met their goal. I had worked the previous day and I spent two hours talking to employees because no customers were in our department. This place is pretty close to slave labor. The same manager is says, "you can't stand at the register! Go make connections with customers!"

What customers?

Good luck working here, it's pretty miserable. Don't listen to them when they want you to shove those credit cards up their ass. Just get in, get out, get paid. Seriously, good luck and I hope you have a better experience than me.

Worked as a "Retail Support Associate." I have two college degrees (working on my 3rd) and 7+ years experience of retail and they refused to pay more than minimum wage. They don't turn the A.C. on until the store opens so it's about 90 degrees in the mornings and they will not even turn the lights on for us so we work under about 40% lighting. It's so dark that it is sometimes impossible to decipher black clothing from navy blue clothing. Ridiculous.

On the plus side it seems as though they will hire anyone. You don't need a high school education let alone the ability to speak English.