Working at Nationwide Insurance Company — Reviews by Employees

I have been going to this site frequently for years but I now wonder why. The selective deletion of posts and reviews prevents a true and accurate opinion of Nationwide by employees. The owners of this site are either scared of Nationwide or are being paid by them. I'm sure they won't respond except I'm sure they will delete this message.

Unfortunately I am one of these CSRs who works in a call center. I was hired under the premise that I'd be taking phone calls from policyholders to make changes to their auto and homeowner's policies. Also I was told we'd be helping out the agents if they called. I hate every minute of every day of my job and this stress & anxiety has bled over into my personal life away from work. Every phone call is a PO'd policyholder yelling (and swearing) about their rates going up or how we screwed them by cancelling their policy (usually due to them not paying their bill). The agents call us and are usually pretty rude (some are very nice, but more are not). We are being paid to be whipping posts and have to take whatever is dished out. I can't imagine if I was an agent at a local NWide office that I would have policyholders coming in and sitting down at my desk and yelling and using profanities at me. I am licensed in Personal Lines. Most policyholders state that they call us instead of their agent because they don't like their agent. When a PH is with Nationwide Sales Solutions (NSS) we sometimes suggest them possibly going to a local agent to get the personal/one-on-one relationship and most of them would rather call us to handle their auto and homeowner's needs. That's pretty bad when you dislike your agent so much you would rather take your chances with a faceless stranger each time you call in. Also, many PHs are calling and telling us that the phone number to their agent no longer is connected and they haven't been notified (nor have we) that their agent is no longer working for NWide. A majority of our calls are from Agents who don't know what they're doing and when we give them an answer they don't like, they argue with us and tell us we're wrong! If you don't like what we tell you when you call the call center....don't call us. Figure it out own your own! I'm actively looking for another job and am thinking about fast food so at least when I get yelled at and sworn at, the person will have to look me in the eye and not be some coward from another state who has nothing better to do than to call us and complain about some claim that NWide screwed them on 20 years ago. I mean come on. Really?

This company used to be really good. Now they are losing policies and people left and right. Management makes dumb decisions. Nationwide is also obsessed with gay people and minorities. They are constantly sponsoring gay parades and all these "diversity" events, forgetting about the people that work there day in and day out. Pay is terrible and there is zero opportunity for growth. Job-security is non existent as in the past yr they have closed every office in the south except 1 or 2.

has any one seen anything on an agents buy out for the smaller agents by the end of this year?

There was a time when I and my co workers told people how great Nationwide was to work for and the great products we provided. Many of those co workers have been forced out of work either because they couldn't move or downsizing of the region. What is left is too many inexperienced employees, many who got promtions just because they were willing to move. Claims is in a state of confusion. Many associates don't have a clue what the laws are in the states they are now responsible for and I hear frustration in their voices when they speak with our customers. What else can you expect when their pending has grown from 70 files to 170 files. We don't have any help in the field and the only customer service we provide is through phone call when we can find the time.

We just finished our gallup survey but no one I know takes it seriously. We decided to give mostly 5 scores in my group so we don't have to develop some stupid action plan on how we intend to correct the problems. The problems are with the leaders in Columbus and we bottom dwellers have no authority over the ivory tower. I wonder how proud the ivory tower is of themselves for the actions they have taken against devoted employees and the affect it has had on their families. Even more sad is we would be glad to help right the ship, but our leaders think we are too stupid to add value. Nationwide is too big to fail quickly, but it is just my opinion it will continue to decline into a shell of its former self and take decades to be rebuilt.

Have older friends who have been laid off due to downsizing (along with younger associates) But Nationwide knows older associates are less inclinded to move due to having roots in their community
So positions open and are filled by younger less experienced (or no experience) associates for less money
What a way to cut expences. Bet if a hurricane came through Atlanta NW would be begging for the older,experienced associate to come back and help out. This would be interesting, St Peter is handling entry into the pearly gates and he just happened at one time to be a laid off older Nationwide associate.
I can hear him say to a manager, "no entry" go below and work an associate's desk with 100 pending files and never make a mistake because ACE and management are revewing your files and don't forget, don't spend anytime with your family because you will be working to hard. Have fun and I will see you in 10 years.

Working at Nationwide has been great for the past two and a half years. I have seen many new supervisors and managers and everyone adapts to the change really well. The positive turnover is outstanding which speaks to the growth potential of the company. I go in to work every day happy that I work for Nationwide with such an outstanding team. I couldn't be more pleased with my current supervisor and management teams. I am working on advancing to a supervisor position myself and have received a lot of help and support from management. Overall working at Nationwide has been the best job I have ever had.

Does anyone know if Nationwide is using Facebook etc to gather personal information on potential and current associates. Reason I ask, a higher up had information that could only have been garnered off one of the social networks. The higher up was outside the region so the information I don't believe was done through office gossip. Just curious, just wonderedif anyone had heard this was possibly going on?

Have worked at the same office for 20 years (full time part time) New agent purchased book of business and has now cut work hours in half only for this sattelite office without even coming in to discuss these changes with us in person.

I left NW over 2 years ago. At that time, the office was experiencing a lot of changes and downsizing as a result of the CEO's mis-management (rapid growth without watching the expenses). This lead to downsizing and consolidation across the nation. However, my personal experience was that NW rushed in to other types of P&C policies it had no experience in. NW knew auto and that was pretty much it. The result is that Directors had no technical knowledge and felt challenged by anyone new who did. I was shocked to hear how they berated people on conference calls and refused to accept any explanation that was not in line with their antiquated thinking. If you want to keep your job there, you need to keep quiet and stay below the radar. Even if you are successful for a while, you may be shown the door if they need a scapegoat. When a Director makes a mistake, the only way they can save their job is to terminate a claim rep. I left on my own because I refuse to work in such an environment.