| Category | Rating |
|---|
| Pay | -3 |
| Respect | -5 |
| Benefits | -5 |
| Job Security | -5 |
| Work/Life Balance | -4 |
| Career Potential/Growth | -5 |
| Location | 5 |
| Co-worker Competence | 0 |
| Work Environment | 0 |
I was really not sure about this company but have one friend whose experience was pretty good so I took her up on her referral and applied. We are now no longer friends! Once hired on, training seemed fine. Then my computer started freaking out. And when needing tech support, they would say it's my computer. Even though my computer is less than a year old, and never had issues b/4 installing the required programs. Besides that, the pay sucks. Yes I get to work from home, but I still have to have childcare services b/c I'm on back to back calls and can't do anything. I get two paid ten minute breaks a day, and a 30 minute lunch unpaid. Any time you take for personal time is unpaid. And tech issues...are your fault so they say...so it's also unpaid. As a previous poster stated, the Coaches and Team leads are not ethical, and will divulve any and all information to other reps about you and others on your team. You get no respect. They will IM you in a heartbeat if you are taking personal time, no matter how much you are allowed to have. They hound you like you are making big bucks, when you're making spare change. You have to report any and all missed time as if you are in a boot camp. You are stuck at your desk all day taking calls and not getting the assistance you need while doing so. Basically, I hate this job and am about to quit due to the fact that it's entirely worse than working outside my home. I took this job in the hopes of being able to stay home with my kids, but I still have to get others to watch after them...defeats the purpose! Not to mention that I'm also breastfeeding, and they hound me for taking time to pump/nurse my little one. Yeah, can we say lawsuit?
My advice to those looking to Alpine Access for employment, steer clear and stay far away from it. Training is lovely, but once you start taking calls, all hell breaks loose and you are in it by yourself...and yeah...you are basically chained to your work chair and have no freedom. To the one who posted about having a flexible schedule - stop lying! Alpine Access does not even offer flex schedules, they have set schedules they provide to you, you just pick a shift. You don't even pick when your measily breaks and lunch are. And if you are 15 mins late on taking either of those, you have to report it.
Alpine is a glorified sweat shop. Save your time and $45 for the stupid background check and just commute. Its worth it.
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