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Employee Review of Fidelity Investments - Check out more reviews of working at Fidelity Investments

From Cary, N.C. — 03/18/2010

CategoryRating
Pay2
Respect-4
Benefits3
Job Security-2
Work/Life Balance2
Career Potential/Growth-5
Location1
Co-worker Competence2
Work Environment-4
I am not sure who will read this but, I feel it only fair to give a true example of what you can encounter as a CSS Phone Rep with Fidelity at the Weston Parkway location.

In being a rep for just under 3 years I had the opportunity to become licensed, be recognized for various development opportunities, such as peer guiding, working on various internal projects, and working closely with other managers to gleen knowledge and gain experience. However, and this is the most important part: your manager can make or break you.

I was assigned to a manager who honestly has slept her way to the top. This is no exaggeration as a fellow colleague of mine intercepted an e-mail that was left up on her manager's computer describing the rendezvous with this person. Due to the fact that I became aware of this knowledge and because the individual did not like the fact that I was a "social leader" among my peers, she worked for over 6 months, the duration of my time under her, to have me fired.

Fidelity has a concept called "branding". It is basically a social morality tool that is used to address anything that a manager, director, or otherwise feels they can use to diminish your overall influence and skill set with the company. While this does help to ensure a professional work environment, in the wrong hands, it becomes dangerous. Sadly, I watched over the past 3 years, this tool used to fire, demote, or otherwise oust great people from opportunities that they would have otherwise been amazing at. Though my "brand" if you will, was a strong one, in just 6 months, it was assassinated by this manager and ultimately pushing me backwards in my career. I wish I could say that this was a random event from a rogue manager, but sadly, the culture at the Cary location has turned for the worst. I am not sure about other sites, but this has become the norm. Which is sad, because this was not he company that I knew and loved.

What I can say is this: if you know that you are intelligent, educated, and have the skills and drive to succeed, you can do it anywhere. Please really contemplate looking to Fidelity for a position within CSS- there is something out there for you! Keep looking, you will find it! Don't deter your career or your focus, but rather be studious in finding something that doesn't just pay decently, but will reward you for your efforts! Your worth it!
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Comments on this review

Crazy_Joe — Mar. 18, 2010
Thank you for mentioning the Fidelity "branding". I had a similar experience even though I worked at a different location for National Financial Serices. My manager (along with upper management) made it her job to not only hold me back, but take away responsibilities from me and reassign my job duties to others on the team. Even though I was one of the top 3 processors on the team (quality & quantity), she made me look so bad on paper ! I received multiple written warnings. I was written up for asking questions about a certain job function, among other things. I was blamed for other people's errors. Everyday there was a different issue, and it was a sheer nightmare coming in to work. In the end I spent half of my time at work trying to defend myself against all the wrong accussations and errors they tried to pin on me. I left almost a year ago and my job is still available! NFS in New England is hiring! Just keep in mind that there's a reason for the high turn over.

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