| Category | Rating |
|---|
| Pay | -3 |
| Respect | -4 |
| Benefits | -3 |
| Job Security | -5 |
| Work/Life Balance | -3 |
| Career Potential/Growth | -3 |
| Location | 1 |
| Co-worker Competence | -3 |
| Work Environment | -5 |
First off, abit about my time and experience with the Company. I started at Sitel Hamilton AL the day the doors opened at that location in 2001. Back than things were alot better. Pay was good, enviroment was excellent, and people actually cared about each other and their jobs. The training was on par with the job required and the job was explained completely so you knew what you was getting yourself in for. When we started their was an actual standard to meet before getting hired. People came into work smiling and laughing, joking with each other, even coaches. It was during the first 2-3 years, Hamilton was the primary site for two of the top computer manfactoring industry at that time. We all were glad to come to than.
In the first year and half I made traininer and two years later I moved over to coach for more experience, was going for Operation Manager so I needed the experience. However it was around the 4 year mark, that the company started to change, it became more corperate so to speak. They started sending rule changes and policies. In short they only care about the black and white ink of a book, no longer caring about the people.
At the 5 year mark I was sit back on the phones because my team was not performing. At that time my team was the #2 team on the floor. A few months later I was asked to be a coach again.At the 6 1/2 year mark I went to the phones as a phone agent, because I was told my team did no perform. However my team was the best on the floor. I stayed on the phones till I was released in 2009. During this time however I was to mentor several groups, do up training and stand in as coach from time to time.
The terms of my release only proves that they nolonger care about the peple. I had missed several days taking family to the doctor and was written up for it, all days on one write up. I had put in enough time to reduce the the written to be void, so they went back and wrote me up again for each individual day, thus resulting in my release. In esences I was double dinged. To make matters worse, I was not allowed to draw my unemployement after almost 8 years of work, it was denied.
I was not the only one at hamilton,AL site that was treated in such mannor, most were treated worse.
Now for a review
Pay: In Hamilton the pay is not adequet for the job, it is just enough to get you to want to apply and than the raises are not sufficent. They have locked the topout pay so that regardless o how hard you work, that is the most you will ever make.
Respect: Well respect depands on one thing, who you kiss up to nowdays. It used to be how hard you worked, how good you did your job, how depandable you were, but those days are long gone. Now days it is who your are friends with or how much you suck up to the bosses. The only reason alot of us had an ounce of respect is because we carried it with us from the old days.
Benifits: As soon as they get some, than it can be comminted on
Job Security: Their is no such thing with Sitel now days, A coach who was ayear and half from retiring, was told to retire now or they would fire him. Their is no such thing as job security at Sitel, unless your in the click.
Work/Life Balance: Again another thing that does not excist at Sitel, They want you to give up all of your personal life and devote it all to work. Unless your management and in the click of course, than you get what you want. I know I was in that click for awhile until I refuse to sell my self to the company.
Career Potential/Growth: Growth is determined by who you are friends with, i mean they have people in coaching roles that are clueless about how to even manage a team, let alone treat them like humans. They want you to work as hard as you can but when you apply for a position, they give it to the people that they are friends with, regardless of experience.
Location: The only good thing about the site in Hamilton now. It is in a decent location, close to resturants.
Co-Worker Competence: This one is hard to pin down because they are so varied. The few that are left from the old days know their stuff, they fought for years to learn it. But Sitel hamilton has fired so many people over the smallest thing, mostly the ones that are making high pay now. That no one wants to work there anymore. This is turn has made them just hire any and everybody even if they have no clue how to turn a computer one. I myself have had to train, retrain, and re re train countless people jsut so they could pull there tools up each day. Than trian them again on how to do the job. Besides the hand full of us, the work force there is not up to standard.
Work Enviroment: Stress becomes your very best friend at this place. The employees at this place resemble an automated zombie workforce that is being yelled at by their masters. from the moment you walk in the door till you leave, their is a weight on your shoulders. If given a choose between Sitel or digging ditches, go with the ditches, atleast than you know what yoru shoveling for.