Working at Sitel Corporation — Reviews by Employees

The only good thing about the job is the insurance.
Other than that...NOTHING.

The company will squeeze the life out of you for very little pay.

A job at Sitel = glorified burger flipping job. Except, the burger flipping job gets you some respect.

I would only recommend Sitel if it is the last possible job you can find. You will be treated like garbage. And, forget about raises.

This is how pathetic this place is: I sell auto insurance....I made a $4000 dollar sell and was congratulated by the staff...they gave me a $1.00 bill to show their appreciation.

However, they do give away Sitel hats in place of a decent wage. (I wouldn't be caught dead in Sitel apparel).

I worked for these bozos for several years, the only reason they didn't get rid of me is because I honestly didn't stick my out for any reason and just rolled with the stupidity. I've outlasted multiple coaches, several name changes of the company and the situation still sucks. It's a great job if you have no other choices and you don't mind mindless management and HR being somewhat lacking in common sense. The only reason I stuck it out was for the insurance, after that it was aggrevation, and mind numbing tediousness of constant change that made no sense.

I will keep this short. Sitel is by FAR the wors't employer I have ever worked for. This is mostly because of a total lack of respect and complete incompitence of management. They are exquisite at sucking any and all spirit left in you and squeezing it for every last penny. DO NOT WORK FOR SITEL, unless you are completely destitute.

"Everytime I hit the 'auto-in' button, a little piece of my soul dies." Co-worker to supervisor.


This place of employment is by far the single-worst job I've ever had in my life right under McDonald's on every level. I was actually treated better by my high school aged managers at every fast food restaurant I ever worked.

Sitel has to be the worst call center company if not the worst company to work for in the United States. The Human Resources department is the worst. Two and one half years ago we got a new VPHR, Michael Wellman. We don't know what they pay him for? One year ago we got another VP of HR, Pat Hays, she was hired to "bring change". There has been no change. The old VP of HR is still around, Ginni Goldsberry, we don't know what they pay her for either. That is probably a half million dollars in payroll with these 3 people but they got rid of all the payroll administrators who make about 10 dollars and hour. Go figure. Nobody in Sitel Corporate has any morals, loyalty, etc. They are horrible people. They are worse than most of these CEOs we have seen going to jail the last few years. There is a special place in hell for these people.

Pay: After a year I was making only $9.50/hour. The only recognition for performance in your pay was the occasional bonus, but you never knew what to do to expect a bonus, or even why you got one when you did. There was no "path" to higher pay.

Respect: Horrible. Just horrible. You could be #1 on the site, and your Coach would be berating you constantly for your mistakes. If you went to a supervisor, things would not change. You show up for work, you get yelled at by customers, that's expected at a call center. You shouldn't be berated by your supervisor constantly for work that is above and beyond what that supervisor themselves are even capable of.

Benefits: It has insurance, what can I say? That's a benefit. Plus you get great client discounts if you're working on certain clients.

Job Security: I waffled on this one. Finally I went negative. People leave/get fired CONSTANTLY and there is a high turnover. This is due to a number of reasons, the least of which is individual competence. Frequently there is the threat of site closure - we were told in July everybody would be laid off, and many people had already moved/made plans to move when the closure was "cancelled". Now they seem to be trying to "weed out" people. It's an endless cycle here. They'll be hiring at one end, and threatening closure and layoffs at the other end.

Work/Life Balance: Well, there's not typically any required overtime, that's a good thing. And you can bid your schedule (after 6 months or so) based on work performance. However, once you're ON a schedule, you cannot easily change it until the next shift bid comes up - regardless of circumstances. Worse, when "life events" happen, there's not much way around getting knocked points for every day you miss, even if you have paid time off. There's no such thing as an unscheduled day off that doesn't result in a step closer to being fired. Recently they have also started forcing people to part time who have earned less than 35 hours per week, and I guess it could be argued that makes sense, but it caught up several employees who had extenuating circumstances and forced them to LOSE their benefits, after the fact when they had not been warned this would happen.

Career Potential/Growth: This one's a die roll. If people like you, you get promoted. If they don't, regardless of your performance or competence, you get stuck on the phones forever until you quit.

Location: Port Arthur? How is that a good location? Seriously, it would have been much better - and able to attract better employees - had it been 15-20 miles to the north in Beaumont.

Co-worker Competence: Horrible. I won't go here, let's just say competence and performance are not rewarded.

Work Environment: Of all the places I've worked, the environment itself isn't too bad if you can get past the other issues. There's a break room with a free pool table, they frequently provide food, and there are some friendly co-workers if you're lucky.

Overall: I wouldn't recommend anyone work here unless you have no other options.

Pay is low compared to other call centers in the area and raises are few and far between. 3% of not much is almost worthless. sitel shows little respect for workers. Benefits are ok, not geat but ok. Career growth will happen if you are in good graces of upper management, just brown nose and keep sucking up and you can go places there. Upper management of this company is bad, just horrible.

They constantly change the rules and I have seen more than one agent get written up for things that were the fault of upper management. They tell us we are a valuable resource but we can’t stand up at our desks. Upper management is always witch hunting. It seems like they want to run agents off. Sitel practices discrimination but people are afraid to say anything because we all need our jobs. The turnover is extremely high and upper management blames the supervisors when it’s their fault. There’s even a high turnover of supervisors. When we think we finally have a good sup on the floor they are suddenly gone.

The company is dishonest with their clients. If a client made an unannounced visit they would be very surprised by what happens on the floor. A lot of times when a client visits they want to have group meetings with some of the agents. Of course these agents are handpicked and told as to what to say. Those agents know if they cooperate they will maybe get special treatment.

It starts at the top and trickles down and we ain’t talking water.

Sitel is a typical corporate business. They love and encourage turnover to keep employee cost down. You are never viewed as more than a number and are never given respect. If you make an effort to seperate yourself from everyone else by working hard, you will not be rewarded but rather punished by being given other less competent people's work to do. Management hand picks who they want to advance into open positions. Yeah, they go through the whole application process, but they already have their minds made up. I am a former member of management and assues you I have sat in on meetings where these specific things are discussed. The site manager at the time was a horrible boss and a horrible person in general. He had no idea how to do his job and spent most of his time trying to figure out better and more efficient ways of firing people whtiout having to pay them unemployment. This too was discussed ad nauseum in management meetings.

Sitel is a very dishonest company who has no regard for their employees. They are a prime example of a company that will do anything, and I DO mean anything, to cut a few cents. They have no regard for you as a person, an employee, or a human. They will do anything and everything they can to lower the bottom dollar, including defrauding numbers to their clients (something else I personally witnessed) and flat out lying at unemployment hearings (something else I saw first hand).

Avoid Sitel at all costs. I have been working since I was 18 and have only had 6 jobs in the last 15 years, mainly because I always have good tenure. I worked at Sitel for 2 years before I couldn't take it anymore. It was easily the worst place I ever worked. You will be happier as a trashman or janitor. Seriously.

this place sucks big time. i was hired as a bilingual agent and then slowly but surely they started finding petty reasons to get rid of us because we got paid more and was allowed overtime. the new operations manager for the verizon wireless pp project was a b@@@@ to us and firing us for stuff that she let slide the english queue. when she fired me for having my cellphone in hand while i was walking in the door to start my shift she commented that she was gonna get rid of all of "you bilinguals" and you know she did. appx 3months later she was fired and now they want more bilinguals for this project.. nobody wants it. you suck!!!

First off, this job SUCKS MY *@#*!&$(*YHDUH!Y$*AU(A*!!!! At first it was pretty cool, I was all like "YAY! $9 an hour! FREE games! Sitting in front of a computer all day! HOORAH!" Umm.... yeah... Anyways, training was fun, everybody in my class was cool and my teacher was cool too. We sat around and played PAIN for PS3 most of the time, met alot of cool people and got to hang out with them. Good times in that class to be honest... However, after training ended and we all split up, everything just went downhill. Hearing the same thing over and over again and having to deal with A-Hole staff got super old really fast. The people up in HR were complete dicks, especially that one bitch I wanted to punch in the face.

Starts at $9 an hour, 3 months later if you meet qualifications you get a 25 cent raise, then another 3 months later if you qualify, another 50 cents added. Terrible raise system, shitty benefits, shitty workplace. Like all call centers, it's a bland, boring, horrible place to work in. NEVER WORK FOR SITEL EVER!!! FUCK YOU SITEL!!!