Working at Teleperformance USA — Reviews by Employees

I worked in TPUSA for 3yrs and never understood their mentality. They say we have to help our customers but what they really mean is to sell them stuff they don't need. You see the trick is very simple a customer calls in about something and then it is our job to manipulate their minds and make them think that they have to have vision (for example).
Another thing that I hated was customers, a lot of the people I dealt with were plain dishonest or stupid. Some would call in to get credits everyday and guess what they most of the time ended up getting free credits. A good example would be this guy who called angry about something and wanted credit. I cheeked his history and saw that in last 12 months he had gotten more credits then payments. I wanted to cancel his account but ended getting written up for it since it was not my place to cancel an account.
Stories like these go on and on but the bottom line is that TPUSA is NOT a company with Integrity or Honor.

Wht a flippin joke

I was employed there 11 years, recently laid off due to lack of work. They took away all my benefits.,except vacation days I got no paid holidays, the crappy Aetna insurance and no sick days... Now that I need info
on unemployment no one is returning my calls THANKS!!!!!!!!

This company is by far one of the worst companies in the United States of America. If you are desperate for a job please seek somewhere else. This place will suck you dry. Not only is the building filthy, but you will be sitting next to someone that has swine flu and complain to your supervisor and you are in trouble. Not only that; however, there was an outbreak of lice on all head phones which the company tried to keep it a secret; did not formally make an annoucement to it's employees to check their head phones. Instead you had to hear from another fellow employee. The H.R. department is full of crackheads and drunks who cannot keep track of your important paper work and are guilty of falsifying documents. This company scams employees by not paying their workers and constantly making "mistakes" on paychecks. I am not sure how this company has escaped investigations from the U.S Government. This company needs to be shutdown and never be allowed to employ anyone. This company is equivalent to a slave sweatshop where it constantly abuses its employees. Allegedly this company is based in a different country, apparently the same rules do not apply. If that is the case this comany should be banned from the United States.

Working for this comany will even begin to affect your health. Since I was employeed there before I resigned, I had several people tell me how working at Teleperformance the job had done to them including, one man having a heartattack, another person having a nervous break down and myself developing serious panic attacks. In closing, Teleperformance is comany that slaves it employees without giving any benefits. This comany should not even exists. If you want to do some good for this comany, do everything in your power to try and shut this comany down.

pay - the pay is not bad, but they are capping pay for the agent and supervisor level, once you hit that point, you will not get a raise again, unless you get promoted

respect - they view you like a piece of meat, nothing more, nothing less

job security - it takes real talent to get fired, the racists, the harassers, the people who don't bathe and the rest of the dregs still have jobs.

career potential/growth - there are always openings due to the really high attrition rate they have, but for people who do not have open availability your chances of getting promoted are between slim and none. also to get promoted, make sure you are friends with the supervisor/accm/ccm

location - the location is good, close to the freeways

co-worker competence - random, some are good and some can't tell a their butt from a hole in the ground

work environment - the employees will rip up the desks/chairs, steal parts of the computer. messy desks. and no exaggeration steal toilet seats, towel dispensers, soap dispensers and other things.

Not only did I have to file a sexual harrassment claim against my manager my first month employed there. I then had to deal with his threats over the phone and file a police report. Then I was fired for going to the emergency room with the call center manager's approval. I was fired by my department manager who is below the call center manager after I provided emergency room documentation. The dm said the reason he was firing me was because it seemed that the only reason I worked was to keep a job. Last I check that's what every does to keep a job.

People are the main positive/ money is decent/ benefits are horrible, the respect from co workers are good, respect from the company is non existent, they struggle in even pretending. If your worth the headache they will work with you to balance work/life but the moment "business needs" say otherwise your out of luck/ overall its a stressful environment but you can have fun while dealing with the crap the company expects from you ;)

Pay: Alright, start out on a good note. I've been at this center for over three years. The yearly cost of living pay increase has brought me up to about $13.00/hr. Not horrible... However, when you factor in that after 3 years of working here, they decided to cap out the increase at $13.00 a few weeks before my next raise... Sad. Whatever, I live within my means and deal with it.

Respect: Contrary to most of the reviewers on this site, I haven't had any really off-the-wall experiences in my time here. Granted, I keep myself out of most of the social scene and completely disconnected from any drama. The level of respect I was shown by my immediate floor supervisors (3 total) was pretty high, they were fairly up-front, didn't play games, and became more straight-forward the longer I knew them. For almost my entire time, however, upper management above direct supervisors were utterly invisible. I still don't know who the CCM was in Boise during the first year I worked there and I couldn't name the ACCMs that have worked there up 'till about a year ago.

Benefits: Ok, let's have a pop quiz. How about we take a generic $900.00 pay check. Now take out 25% because you claimed zero on your tax forms, now knock off another $200.00/check for your (sub-par) health, dental, and vision benefits. 900(.75) - 200 = $475. That's $950/month. I'll just be REALLY careful when I drive to work, never get sick, and avoid any possibility of being injured. Or I'll just claim bankruptcy... It's cheaper.

Job Security: Being steadily employed by TP USA for over three years, I can attest to the fact that if you can avoid calling in... EVER... then you can stick around for quite a while. Albeit this also involves keeping your head down, but that's all part and parcel. No attention is good attention and all that. Basically I gave this one a 50/50 if you got no kids, you'll do ok.

Work/Life Balance: Depends on your hours. If you got the evening shifts, I hope you're a night owl. If you get the mornings, I hope you aren't like me... I can't wake up before the sun comes up to save my soul... I can't say that having an 8 hour/day work schedule kills my off-time, because that's basically the goal, right? You get eight hours to sleep, eight hours to live, eight hours to work, repeat... (Love your weekends, they don't come soon enough.)

Career Potential/Growth: Alright. A lot of times companies like TP promote from within. I've personally seen this happen many, many times. I have to admit, however, that if you don't have some higher ups at your back, the interview process is a fucking sham. Here's the scenario. "We've got two XX positions opening. We want ZZ and YY to get them. Good, now let's set up the job postings, get some resumes, then hire ZZ and YY." They even post the positions on the HR Website... Advancement to supervisor level can take anywhere from two weeks (probably hired for the position) to a year or two (mostly stats/QA/attendance based) and they don't crop up all that often... People tend to fill the positions quickly and keep them with real gusto... As for ACCM positions, I've only ever seen people who were already technically "upper management" promoted to the position. I've never seen a CCM promoted from within Boise's call center.

Location: I live like 3 miles from work. It was a job of convenience, and I like it that way. The center itself is on a pretty clean little lot, no real issues with parking, no issues with trash, it's not bad.

Co-worker Competence: I really had to go through a list of characters I've dealt with in order to answer this one... I came up with two answers for two reasons. First off, if we get a call, then there's something wrong and the customer believes someone is responsible. Chances are, if there is a problem, it was created by another representative's incompetence. By that token, there are some truly outrageous agents out there that do some pretty ridiculous things for no apparent reason. On the plus side, I know that roughly 50% of the representatives I work with, I would personally trust not to fuck up my account should I happen to get Boise if I call about my AT&T service. End result: we only see the negatives for other call centers, so no judgement there - around 50% for Boise representatives.

Work Environment: I think this depends entirely on a prospective representative's capabilities as a REALLY patient mother fucker. I don't care how long you have been doing this job, chances are you have gotten that customer that just tells you to "GO DIE." You know the one... Ear drums ringing, the phone line dead in the earpiece, you go back to ready and wait for the beep, wondering what sort of person you're going to get next. Wondering if they'll have a BlackBerry email troubleshooting request, an issue with their international roaming charges, a problem with a refund, maybe they have a $36,000+ bill due to iPhone international data charges without a package to cover it... And you've got a roughly 1 in 25 chance of getting a customer who just won't accept any of the resolutions you can provide... I didn't like the first-come first-served seating while on the floor, I used my own headset so I didn't deal with anyone else's stuff, and I really didn't care much about anything else. The cleaning people (Specifically LUPE!!!) seem to be in those bathrooms more often than I am! They keep them stocked and clean eternally. They painted the place, set up new tile, fixed carpeting, security center in the front looks ok. All together, it's set up a lot better than it was.

Summarized: Decent place to work, wouldn't recommend for anyone sensitive to a HIGHLY stressful work environment, pay is alright, get your health care package elsewhere if at all, be prepared to face a constantly changing set of policies and procedures, be as self sufficient as possible, and above all KEEP YOUR ATTENDANCE STRAIGHT!!! DON'T MISS WORK IF YOU CAN AVOID IT!!!

Teleperformance like most globally managed large corporations is in the game for one reason and one reason only. PROFIT for the upper tier management. Screw the peons the wall, chew em up and spit them out. Teleperformance = the Devil's spawn.

I was an A agent since I started working for htis company. After I forgot to ask the repeat caller question a second time I was then told we needed to go our seperate ways by our Assistant Manager Waldy. Come to find out a few people in the center have had several warnings regarding this issue and others. We were made to give our contract renewals to other associates so they could keeo their jobs but got nothing in return. Management was horrible and I wouldnt recomend anyone applying for this company.